niche cx digital solutions

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The micro, small and medium enterprise (MSME) sector is globally recognized as a catalyst for socio-economic transformation.

PWC in its MSME Survey 2020 revealed a number of challenges faced by MSMEs impacting their ability to unlock business growth. Some of these challenges are access to financing, absence of MSME technology platforms, taxation, finding customers, infrastructure deficit, low demand for products and services and availability of private equity.

While governments have created multiple avenues for micro businesses to access financing and little or no interest rates, micro businesses are yet to unlock business growth.

How will WADOO (a digital solution designed by Niche Digital Solutions) help micro businesses in Nigeria and across Africa unlock business growth from a customer experience perspective?

It can be challenging finding the right solution to manage frontline teams with regards to:

• empowering them with the right tools
• empowering them with the right skills
• empowering them with the right knowledge
• providing interaction quality parameters
• measuring quality of interactions
• managing performance improvement

Today, we have a number of local & international solutions that address these challenges independently. At Niche Digital Solutions, we are simplifying business effort & increasing frontline team effectives through ENIYAN.

We are collaborating with our digital partners to simplify how you  manage the performance of your frontline teams to increase effectiveness, customer satisfaction, retention and profitability.