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    • Home
    • About
    • Niche CX Consultancy
    • Niche Institute of CX
    • Niche Digital Solutions
    • CX Certification Programs
    • CX Events
    • CX Job Board
    • Contact Us
    • CX Resources
    • Blog
    • CX West Africa Awards
  • Home
  • About
  • Niche CX Consultancy
  • Niche Institute of CX
  • Niche Digital Solutions
  • CX Certification Programs
  • CX Events
  • CX Job Board
  • Contact Us
  • CX Resources
  • Blog
  • CX West Africa Awards

NICHE CUSTOMER EXPERIENCE (cx) CONSULTing firm

About

Africa's leading boutique customer experience (management) consulting firm.
Our goal is to grow businesses one CX at a time in Africa by offering a unique suite of services that help define, design and implement the CX blueprint, strategy and improvements to increase customer profitability.

our suite of cx consultancy services

Customer Experience Measurement & Diagnostics

CX Strategy, Improvement Design & Implementation

CX Strategy, Improvement Design & Implementation

Understanding customers and their perception of products or services are critical to making them happy, designing experiences, getting a large share of their wallet and business growth.  


At Niche,  we partner with our clients to promote customer understanding through CX diagnostics done by;

  • Assessing organization's CX maturity level
  • Researching and identifying levels of customer satisfaction and loyalty deployed via face-to-face, emails, text messages or telephone channels
  • Auditing existing CX practices/activities  


Do you need professional assistance with conducting CX diagnostics to identify the current state of CX or CX maturity? 

Contact Us

CX Strategy, Improvement Design & Implementation

CX Strategy, Improvement Design & Implementation

CX Strategy, Improvement Design & Implementation

Leveraging insights gleaned from CX diagnostics, we partner with clients to design, implement and manage CX projects to increase customer acquisition, satisfaction, retention and loyalty in line with the Niche Customer Experience Management Competencies recommended for businesses in Africa i.e;

  • Business goal understanding
  • Stakeholder inclusion & alignment
  • CX goal alignment
  • CX design, implementation and measurement
  • CEM institutionalization
  • CX inspiration and maturity
  • CX leadership


Do you need us to work with your team to implement customer insights gleaned from CX Diagnostics to improve your customer's experience?

contact us

Customer Experience Human Resource Management

CX Strategy, Improvement Design & Implementation

Customer Experience Human Resource Management

Empowering organizations with capabilities to elevate customer experience functions can be achieved through hiring the right CX professional as well as learning and development.


We offer;

  • Competency-based testing recruitment services for CX managerial & executive vacancies
  • Audit of CX management operations & performance management assistance
  • CX management team setup services
  • Open & implant CX and innovation courses.


Check out our CX Courses & Catalogue or contact us to help you design & implement a CX curriculum.

contact us

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  • Home
  • About
  • Niche CX Consultancy
  • Niche Institute of CX
  • Niche Digital Solutions
  • CX Certification Programs
  • CX Events
  • CX Job Board
  • Contact Us
  • CX Resources
  • Blog
  • CX West Africa Awards

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cx africa summit 2022

Hello!

Join us at this year's Customer Experience (CX) Africa Summit happening from July 5th to 7th 2022.

It is a CX CSR initiative of the Niche CX Group designed to connect Africa through CX management.

The activities lined up are:
✔️Customer Experience Africa Awards
✔️Four (4) FREE Customer Experience Masterclasses
✔️Customer Experience Conference with 9 speakers across Africa

FIND OUT MORE & REGISTER