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West Africa's 1st and leading boutique customer experience (management) consulting firm.
Our goal is to grow businesses one CX at a time by offering a unique suite of services that help define, design and implement the CX blueprint, strategy and improvements to increase customer profitability.
Understanding customers and their perception of products or services are critical to making them happy, designing experiences, getting a large share of their wallet and business growth.
At Niche, we partner with our clients to promote customer understanding through CX diagnostics done by;
Do you need professional assistance with conducting CX diagnostics to identify the current state of CX or CX maturity?
Leveraging insights gleaned from CX diagnostics, we partner with clients to design, implement and manage CX projects to increase customer acquisition, satisfaction, retention and loyalty in line with the Niche Customer Experience Management Competencies recommended for businesses in Africa i.e;
Do you need us to work with your team to implement customer insights gleaned from CX Diagnostics to improve your customer's experience?
Empowering organizations with capabilities to elevate customer experience functions can be achieved through hiring the right CX professional as well as learning and development.
Check out our CX Courses & Catalogue or contact us to help you design & implement a CX curriculum.
Join us for the CX West Africa Tour starting August 13th 2021 as we hold virtual CX breakfast meetings to discuss the state of CX in Gambia, Ghana, Liberia, Nigeria and Sierra Leone.
We will also be hosting a Customer Service Experience Improvement Workshop using the STATE OF CX IN WEST AFRICA REPORT 2020 as a case study.
Don't miss this!