STATE OF CUSTOMER EXPERIENCE (CX) REPORTs
2021 State of Customer Experience (CX) in Africa Report
What is the current state of customer experience in Africa?
About the Podcast
Powered by Niche Customer Experience Group and hosted by its founder and group CEO; deBBie akwara, CX West Africa podcast is a podcast that sheds light on data-driven CX activities in Western Africa while providing context for CX management in the region.
On the show, the Niche Customer Experience (CX) Group will be sharing CX data and insights as well as interviewing business managers, business leaders and business owners in Western Africa.
What To Expect
Data-Driven conversations on the state and practice of customer experience management in English-speaking West African countries.
CX MANAGEMENT WEBINARS (QUARTERLY SERIES)
Customer Experience Management Scorecard
When it comes to customer experience in your business or organization,
1) Do you know what to measure?
2) Are you measuring the right things?
3) Are you defining what you are measuring correctly?
4) Are your formulas credible? Do they make sense?
5) Are the right customer experience information getting to the right people?
6) Is there an alignment of customer experience data across your business or organization?
7) What is the best framework for reporting customer experience activities holistically?
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