CX Resources
Download Previous State of CX in Africa Reports
State of CX In Africa Report 2022 (pdf)
State of CX In Africa Report 2021 (pdf)
State of CX In West Africa Report 2020 (pdf)
The State of CX in NIgeria 2019 – Focus on Internet Service Providers (pdf)
The State of CX in NIgeria 2018 – Focus on Mobile Banking Applications (pdf)
CX Management Webinars (Quarterly Series)
Customer Experience Management Scorecard
When it comes to customer experience in your business or organization,
1) Do you know what to measure?
2) Are you measuring the right things?
3) Are you defining what you are measuring correctly?
4) Are your formulas credible? Do they make sense?
5) Are the right customer experience information getting to the right people?
6) Is there an alignment of customer experience data across your business or organization?
7) What is the best framework for reporting customer experience activities holistically?
About the Podcast
Powered by Niche Customer Experience Group and hosted by its founder and group CEO; deBBie akwara, CX West Africa podcast is a podcast that sheds light on data-driven CX activities in Western Africa while providing context for CX management in the region.
On the show, the Niche Customer Experience (CX) Group will be sharing CX data and insights as well as interviewing business managers, business leaders and business owners in Western Africa.
