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About the Podcast
Powered by Niche Customer Experience Group and hosted by its founder and group CEO; deBBie akwara, CX West Africa podcast is a podcast that sheds light on data-driven CX activities in Western Africa while providing context for CX management in the region.
On the show, the Niche Customer Experience (CX) Group will be sharing CX data and insights as well as interviewing business managers, business leaders and business owners in Western Africa.
What To Expect
Data-Driven conversations on the state and practice of customer experience management in English-speaking West African countries.
STATE OF CUSTOMER EXPERIENCE (CX) IN WEST AFRICA REPORTs
State of CX in West Africa Report - 2020
What is the current state of customer experience in English-speaking West African countries (Gambia, Ghana, Liberia, Nigeria and Sierra Leone)?
CX MANAGEMENT WEBINARS (QUARTERLY SERIES)
Customer Experience Management Scorecard
When it comes to customer experience in your business or organization,
1) Do you know what to measure?
2) Are you measuring the right things?
3) Are you defining what you are measuring correctly?
4) Are your formulas credible? Do they make sense?
5) Are the right customer experience information getting to the right people?
6) Is there an alignment of customer experience data across your business or organization?
7) What is the best framework for reporting customer experience activities holistically?
NICHE CUSTOMER EXPERIENCE MANAGEMENT process TEmplates
Customer Experience Management Process
Customer Experience Management Process
Customer Experience Management Process
The Customer Experience (CX) Management Process Template is an editable document created by Niche Customer Experience Consulting Firm to help customer experience managers document end to end customer experience management process maps, process matrix, or process models specific to their organizations.
It is designed to help the above target audience outline the steps necessary to complete a customer experience task buy different stakeholders in an organization whilst describing aspects of the process, process landscape, process flow, and possible process solutions i.e. artifacts.
By buying this CX template, you get;
- A customer experience management process template in a word document (editable)
- Access to a recorded How To Design An End To End Customer Experience Management (CXM) Process online course designed and facilitated by Niche CX Consulting Firm Founder/Principal Consultant; deBBie akwara
- Sample end to end CXM process map
- 60 minutes one on one session with me deBBie akwara post completion of post course work
Get started creating structure and governance around customer experience management activities in your organization.
Customer Feedback Management Process
Customer Experience Management Process
Customer Experience Management Process
The Customer Feedback Management Process Template is an editable document created by Niche Customer Experience Consulting Firm to help business managers document end to end customer feedback management process maps, process matrix, or process models specific to their organizations.
It is designed to help the above target audience outline the steps necessary to complete a customer experience task buy different stakeholders in an organization whilst describing aspects of the process, process landscape, process flow, and possible process solutions i.e. artifacts.
By buying this CX template, you get;
- A customer feedback management process template in a word document (editable)
- Access to a recorded Customer Feedback Management & Journey Mapping online course designed and facilitated by Niche CX Consulting Firm Founder/Principal Consultant; deBBie akwara
- Sample end to end customer feedback management process & journey map
- 60 minutes one on one session with me deBBie akwara post completion of post course work
Get started creating structure and governance around customer feedback management activities in your organization.
YOU ARE INVITED!
Join us for the CX West Africa Tour starting August 13th 2021 as we hold virtual CX breakfast meetings to discuss the state of CX in Gambia, Ghana, Liberia, Nigeria and Sierra Leone.
We will also be hosting a Customer Service Experience Improvement Workshop using the STATE OF CX IN WEST AFRICA REPORT 2020 as a case study.
Don't miss this!