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WE ARE YOUR TRUSTED CX BUSINESS PARTNERS
Who We Are
Who We Serve
Who We Are
We are Nigeria's first boutique customer experience (management) consulting firm.
Founded in 2015 (operating as Neetch Company) our unique suite of bespoke customer experience services increase customer profitability and improve the customer experience management capabilities of teams in organizations.
What We Do
Who We Serve
Who We Are
We are specialize in customer experience;
- Diagnostics & audits
- Design & operations management
- Strategy design, implementation & management
- Human resource management
Who We Serve
Who We Serve
Who We Serve
Our clients range from small, medium, and large organizations seeking to increase their customer profitability by improving their customer experience as well as the customer service and customer experience management capabilities of their teams. Our clients cut across real estate, financial services, telecommunications, health, education, technology, manufacturing, retail, real estate, and more sectors.
Our services
CX Diagnostics
Using a an outside-in CX diagnostics model, we help businesses define their customer experience strategy whilst identify drivers of customer satisfaction and dissatisfaction leading to better customer experience management.
CX Design & Implementation
We help businesses design, implement and manage their customer experience improvement initiatives. This covers customer service operations design and customer experience management.
CX Human Resource Management
We offer CX human resources management services i.e. recruitment of CX staff, training of employees, i.e. basic, advanced, and executive CX courses and CX performance management services for small, medium, and large organizations across West Africa.
Our Partners
