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We are Nigeria's first boutique CX management consulting firm.
Our goal is to help you satisfy and retain customers, increase your customer profitability, improve the customer experience management capabilities of your employees and grow your business across West Africa, one customer experience at a time.
We are Nigeria's first boutique customer experience (management) consulting firm.
Founded in 2015 (operating as Neetch Company) our unique suite of bespoke customer experience services increase customer profitability and improve the customer experience management capabilities of teams in organizations.
We are specialize in customer experience;
Our clients range from small, medium, and large organizations seeking to increase their customer profitability by improving their customer experience as well as the customer service and customer experience management capabilities of their teams. Our clients cut across real estate, financial services, telecommunications, health, education, technology, manufacturing, retail, real estate, and more sectors.
Using a an outside-in CX diagnostics model, we help businesses define their customer experience strategy whilst identify drivers of customer satisfaction and dissatisfaction leading to better customer experience management.
We help businesses design, implement and manage their customer experience improvement initiatives. This covers customer service operations design and customer experience management.
We offer CX human resources management services i.e. recruitment of CX staff, training of employees, i.e. basic, advanced, and executive CX courses and CX performance management services for small, medium, and large organizations across West Africa.
"Understanding of the requirements and excellent collating and presentation of the reports". Abiodun Adeoye, MD/CEO, ConSol Limited
(customer experience management client)
The Customer Experience (CX) West Africa Summit 2020 is an annual gathering of business owners, business leaders and business managers seeking new perspectives to grow their businesses one customer experience at a time, across West Africa. Here is a summary of the 2020 virtual summit and you can order the pack (video recording and speakers' presentation slides below).