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WE ARE YOUR TRUSTED CX BUSINESS PARTNERS
Who We Are
Who We Serve
Who We Are
We are Nigeria's first boutique customer experience (management) consulting firm.
Founded in 2015 (operating as Neetch Company) our unique suite of bespoke customer experience services increase customer profitability and improve the customer experience management capabilities of teams in organizations.
What We Do
Who We Serve
Who We Are
We specialize in;
- CX diagnostics & audits
- CX strategy and improvement design, implementation support and operations management
- CX human resource management (CX recruitment & training)
Who We Serve
Who We Serve
Who We Serve
Our clients are small, medium, and large companies seeking to increase customer profitability by managing and improving CX as well as boosting the CX management capabilities of their teams.
We have worked with clients in real estate, insurance, financial services, health, telecommunications, education, technology, manufacturing and more.
niche CUSTOMER EXPERIENCE MANAGEMENT SERVICEs - bestsellers
Niche Voice Of Customer (VoC) Program
Niche Customer Experience Activity & Operations Audit
Niche Globally Recognized CX Certification Courses
Do you have challenges getting, satisfying or/and retaining customers?
A voice of customer (VoC) program will help you identify the root cause, design & implement an end to end customer experience improvement plan & increase your profitability!
The Niche VoC Program services offer you the below services and benefits depending on what option best suits your business and budget.
- Full CX diagnostics of your business, product/service or touchpoints
- Up to 12 months of access to a world-class CX management solution
- Access to a CX improvement workshop inspired by CX diagnostics outcome
- CX strategy and improvement design as well as implementation support
Niche Globally Recognized CX Certification Courses
Niche Customer Experience Activity & Operations Audit
Niche Globally Recognized CX Certification Courses
Through the Niche Institute of Customer Experience & Innovation West Africa, we offer Africa's first indigenous and globally recognized CX certification courses.
These courses are designed in partnership with the Institute of Customer Management United Kingdom and certified by the European Professional Agency (EPCA).
These CX certification courses are:
- Certified Customer Experience Manager (CCEM) designed for business managers
- Certified Customer Experience Professional (CCEP) designed for heads of departments and business leaders
- Certified Customer Experience Practitioner (CCEPR) designed for current & aspiring customer service and CX consultants
Niche Customer Experience Activity & Operations Audit
Niche Customer Experience Activity & Operations Audit
Niche Customer Experience Activity & Operations Audit
Do you capture, measure and track the relevant customer experience metrics for your organization to ensure that hit your customer goals and profitability?
The Niche CX Activity & Operations audit best selling service allows us to help businesses
- Define/Codesign business-specific customer experience blueprint in the product/service/channel customer journey
- Design an end to end customer experience management process
- Audit CX data points and recommend improvements
- Audit CX management operations and recommend improvements to boost business performance
- Design a business-specific CX balanced scorecard that integrates cross-functional CX activity data points
Our services
CX Diagnostics
Using a an outside-in CX diagnostics model, we help businesses define their customer experience strategy whilst identify drivers of customer satisfaction and dissatisfaction leading to better customer experience management.
CX Design & Implementation
We help businesses design, implement and manage their customer experience improvement initiatives. This covers customer service operations design and customer experience management.
CX Human Resource Management
We offer CX human resources management services i.e. recruitment of CX staff, training of employees, i.e. basic, advanced, and executive CX courses and CX performance management services for small, medium, and large organizations across West Africa.
Our Partners
