Sign up for 50% off Customer Experience (CX) Maturity Assessment!!!
Do you want to:
You are about to get NICHED!
Africa's leading boutique customer experience (management) consulting firm.
Our goal is to grow businesses one CX at a time in Africa by offering a unique suite of services that help define, design and implement the CX blueprint, strategy and improvements to increase customer profitability.
Africa's leading institute is dedicated to customer management and innovation learning and development.
Our goal is to boost the product design & customer management capabilities of professionals while offering world-class learning and certification programs in various customer management disciplines and methodologies.
With a focus on leveraging technology, Niche Digital Solutions is focused on digitizing customer experience to increase productivity and profitability.
Our goal is to help small, medium and large business find or build the right technology to take CX management efforts to the next level or digitalize their customer experience activities.
Recognizing CX professionals & brands in Africa
1 Keynote speaker, 10 subject matter experts and entrepreneurs
4 free CX masterclasses delivered by 4 subject matter experts.
Do you have challenges getting, satisfying or/and retaining customers?
A voice of customer (VoC) program will help you identify the root cause, design & implement an end to end customer experience improvement plan & increase your profitability!
The Niche VoC Program services offer you the below services and benefits depending on what option best suits your business and budget.
Through the Niche Institute of Customer Experience & Innovation West Africa, we offer Africa's first indigenous and globally recognized CX certification courses.
These courses are designed in partnership with the Institute of Customer Management United Kingdom and certified by the European Marketing and Management Association (EUMMAS).
These CX certification courses are:
Do you capture, measure and track the relevant customer experience metrics for your organization to ensure that hit your customer goals and profitability?
The Niche CX Activity & Operations audit best selling service allows us to help businesses:
We are West Africa's first and leading integrated customer experience (CX) management service and solution provider.
Our goal is to grow businesses one CX at a time by offering a unique suite of solutions that help identify, design & implement CX blueprints & strategies to improve CX, increase profitability, equip professionals to manage CX and finding the right CX digital solution.
We specialize in;
Our clients across various sectors (banking, retail, real estate, etc) are:
"Understanding of the requirements and excellent collating and presentation of the reports". Abiodun Adeoye, MD/CEO, ConSol Limited
(customer experience management client)
With responses from 21 African countries, we are excited to publish Africa's first multi-sector CX report.
Is having multiple touchpoints enough? What's the current state of CX in Africa?