We are Nigeria's first boutique customer experience consulting firm. Our goal is to help you satisfy and retain customers, increase your customer profitability, and help you grow your business across West Africa, one customer experience at a time.
We are Nigeria's first boutique customer experience (management) consulting firm.
Founded in 2015 (operating as Neetch Company) our unique suite of bespoke customer experience services increase customer profitability and improve the customer experience management capabilities of teams in organizations.
We are specialize in customer experience;
Our clients range from small, medium, and large organizations seeking to increase their customer profitability by improving their customer experience as well as the customer service and customer experience management capabilities of their teams. Our clients cut across real estate, financial services, telecommunications, health, education, technology, manufacturing, retail, real estate, and more sectors.
Using a an outside-in CX diagnostics model, we help businesses define their customer experience strategy whilst identify drivers of customer satisfaction and dissatisfaction leading to better customer experience management.
We help businesses design, implement and manage their customer experience improvement initiatives. This covers customer service operations design and customer experience management.
We offer customer experience role-specific recruitment services as well as offer customer-focused trainings for customer service, customer experience management managers as well as business managers, business leaders, business owners and general customer-facing staff.
"Understanding of the requirements and excellent collating and presentation of the reports". Abiodun Adeoye, MD/CEO, ConSol Limited
(customer experience management client)