We are here to grow your business one customer experience (CX) at a time and increase your customer profitability using REALISTIC, PRACTICAL and AFRICA-INSPIRED structures, frameworks and methodologies.

Do you have challenges getting, satisfying or/and retaining customers?

A voice of customer (VoC) program will help you identify the root cause, design & implement an end to end customer experience improvement plan & increase your profitability!

The Niche VoC Program services offer you the below services and benefits depending on what option best suits your business and budget.

1. Full CX diagnostics of your business, product/service or touchpoints
2. Up to 12 months of access to a world-class CX management solution
3. Access to a CX improvement workshop inspired by CX diagnostics outcome
4. CX strategy & improvement design as well as implementation support

Through the Niche Institute of Customer Experience & Innovation West Africa, we offer Africa's first indigenous and globally recognized CX certification courses.

These courses are designed in partnership with the Institute of Customer Management United Kingdom and certified by the European Marketing and Management Association (EUMMAS).

These CX certification courses are:

1. Customer Service Experience Executive (CSEE) designed for entry-level frontline teams
2. Certified Customer Experience Manager (CCEM) designed for business managers
3. Certified Customer Experience Professional (CCEP) designed for heads of departments and business leaders
4. Certified Customer Experience Practitioner (CCEPR) designed for current & aspiring customer service and CX consultants

Do you capture, measure and track the relevant customer experience metrics for your organization to ensure that hit your customer goals and profitability?

The Niche CX Activity & Operations audit best selling service allows us to help businesses:

1. Define/Codesign business-specific CX blueprint in the product/service/channel customer journey
2. Design an end to end CX management process
3. Audit CX data points and recommend improvements
4. Audit CX management operations and recommend improvements to boost business performance
5. Design a business-specific CX balanced scorecard  that integrates cross-functional CX activity data points