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    • Home
    • About
    • Niche CX Consultancy
    • Niche Institute of CX
    • Niche Digital Solutions
    • CX Certification Programs
    • CX Events
    • CX Job Board
    • Contact Us
    • CX Resources
    • Blog
    • CX West Africa Awards
    • CX Mgt. Self-Assessment
  • Home
  • About
  • Niche CX Consultancy
  • Niche Institute of CX
  • Niche Digital Solutions
  • CX Certification Programs
  • CX Events
  • CX Job Board
  • Contact Us
  • CX Resources
  • Blog
  • CX West Africa Awards
  • CX Mgt. Self-Assessment

We are here to grow your business one customer experience (CX) at a time and increase your customer profitability using REALISTIC, PRACTICAL and AFRICA-INSPIRED structures, frameworks and methodologies.

niche

Our value proposition is a partnership that will help you:

  • satisfy & retain customers
  • increase customer profitability
  • improve the CX knowledge & skills (competencies) of entry-level, middle, senior & executive management teams
  • find the right digital solution to standardize & scale CX operations


You are about to get NICHED!

explore our unique suite of integrated CX management solutions.

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NICHE CUSTOMER EXPERIENCE (CX) GROUP

Niche Customer Experience Consulting Firm

Niche Institute of Customer Experience & Innovation

Niche Institute of Customer Experience & Innovation

customer experience consultancy

Africa's leading boutique customer experience (management) consulting firm. 


Our goal is to grow businesses one CX at a time in Africa by offering a unique suite of services that help define, design and implement the CX blueprint, strategy and improvements to increase customer profitability.

Find out more

Niche Institute of Customer Experience & Innovation

Niche Institute of Customer Experience & Innovation

Niche Institute of Customer Experience & Innovation

customer experience training institute

Africa's leading institute is dedicated to customer management and innovation learning and development. 


Our goal is to boost the product design & customer management capabilities of professionals while offering world-class learning and certification programs in various customer management disciplines and methodologies.

Find out more

Niche Customer Experience Digital Solutions

Niche Institute of Customer Experience & Innovation

Niche Customer Experience Digital Solutions

customer experience technology

With a focus on leveraging technology, Niche Digital Solutions is focused on digitizing customer experience to increase productivity and profitability.


Our goal is to help small, medium and large business find or build the right technology to take CX management efforts to the next level or digitalize their customer experience activities. 

Find out more

NICHE INSTITUTE OF CUSTOMER EXPERIENCE & INNOVATION ONLINE

JOIN A PAN-AFRICAN CX COMMUNITY ONLINE

PAN-AFRICAN CX CERTIFICATION COURSES ONLINE

PROFESSIONAL DEVELOPMENT COURSES online

Join our growing community of business professionals in Africa online and build connections.

PROFESSIONAL DEVELOPMENT COURSES online

PAN-AFRICAN CX CERTIFICATION COURSES ONLINE

PROFESSIONAL DEVELOPMENT COURSES online

Explore our list of basic, middle management & advanced customer experience & innovation courses online

PAN-AFRICAN CX CERTIFICATION COURSES ONLINE

PAN-AFRICAN CX CERTIFICATION COURSES ONLINE

PAN-AFRICAN CX CERTIFICATION COURSES ONLINE

Explore our online CX certification courses for entry-level, middle, senior & executive management employees

CUSTOMER EXPERIENCE management competency self-assessment

Do you know how proficient you are in customer experience ma

US$14.95
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Are you a novice, an advanced beginner, competent, proficient or an expert? FIND OUT!

BESTSELLING CUSTOMER EXPERIENCE MANAGEMENT SERVICES

Niche Voice Of Customer (VoC) Program

Niche Globally Recognized CX Certification Courses

Niche Globally Recognized CX Certification Courses

CUSTOMER SATISFACTION

Do you have challenges getting, satisfying or/and retaining customers?


A voice of customer (VoC) program will help you identify the root cause, design & implement an end to end customer experience improvement plan & increase your profitability!


The Niche VoC Program services offer you the below services and benefits depending on what option best suits your business and budget.

  1. Full CX diagnostics of your business, product/service or touchpoints
  2. Up to 12 months of access to a world-class CX management solution
  3. Access to a CX improvement workshop inspired by CX diagnostics outcome
  4. CX strategy & improvement design as well as implementation support

Request VOC service

Niche Globally Recognized CX Certification Courses

Niche Globally Recognized CX Certification Courses

Niche Globally Recognized CX Certification Courses

customer experience (CX) certification

Through the Niche Institute of Customer Experience & Innovation West Africa, we offer Africa's first indigenous and globally recognized CX certification courses.


These courses are designed in partnership with the Institute of Customer Management United Kingdom and certified by the European Marketing and Management Association (EUMMAS).

These CX certification courses are:

  1. Customer Service Experience Executive (CSEE) designed for entry-level frontline teams
  2. Certified Customer Experience Manager (CCEM) designed for business managers
  3. Certified Customer Experience Professional (CCEP) designed for heads of departments and business leaders
  4. Certified Customer Experience Practitioner (CCEPR) designed for current & aspiring customer service and CX consultants

Find out more

Niche Customer Experience Operations Audit

Niche Globally Recognized CX Certification Courses

Niche Customer Experience Operations Audit

customer experience (cx) audit

Do you capture, measure and track the relevant customer experience metrics for your organization to ensure that hit your customer goals and profitability?


The Niche CX Activity & Operations audit best selling service allows us to help businesses:


  1. Define/Codesign business-specific CX blueprint in the product/service/channel customer journey
  2. Design an end to end CX management process
  3. Audit CX data points and recommend improvements
  4. Audit CX management operations and recommend improvements to boost business performance
  5. Design a business-specific CX balanced scorecard  that integrates cross-functional CX activity data points 

REQUEST AUDIT SERVICE

Our CLIENTS

interswitch
fidelity bank
first bank ghana
coronation merchant bank
page financials
vfd microfinance bank
zenith insurance
ruff n tumble
  • interswitch
  • fidelity bank
  • first bank ghana
  • coronation merchant bank
  • page financials
  • vfd microfinance bank
  • zenith insurance
  • ruff n tumble
  • interswitch

client feedback & testimonialS

Managing Director/CEO, CONSOL LIMITED

Chief Experience Officer (CXO), INTERSWITCH

Chief Experience Officer (CXO), INTERSWITCH

Niche Customer Experience (CX) Consulting Firm understood our requirements and excellently collated and presented all project reports. 

Chief Experience Officer (CXO), INTERSWITCH

Chief Experience Officer (CXO), INTERSWITCH

Chief Experience Officer (CXO), INTERSWITCH

deBBie's zeal to make CX front and center of every company's strategy is very infectious. 


She has carved out a unique niche in the area of CX. I recommend her for what I call CX detection and alignment i.e. the ability to uncover and support the improvement of systems, processes and internal workings within organizations that hamper or promote the end experience of the customer. 


She is very hands-on which is a further confirmation of her skill.

Head, Corporate Services, NEW AGE MEDIA

Head, Corporate Services, NEW AGE MEDIA

Head, Corporate Services, NEW AGE MEDIA

Where do I start? The training was a mind-blowing experience, the effect of which will stay with our organisation for a very long time.


The training shifted our paradigm from the usual traditional customer service to the reality of our time, giving us a real-time perspective on global expectations when it comes to customer service.


We are indeed very grateful for your time.


Long Live Niche! Long Live deBBie! 

Head, HR & Admin, VG PENSIONS

Head, Corporate Services, NEW AGE MEDIA

Head, Corporate Services, NEW AGE MEDIA

Dear deBBie,


You went above and beyond expectations, especially on the mystery shopping and the summary of observations that highlighted areas of improvement for the company.


The training and methodology were unique and a great value-add to our customer service officers. 


We hope to continue our partnership with your organization in the future

our global network of cx management tech solution Partners

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Avetium Consult
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Genii Analytics Partner

Copyright © 2015 - 2022 Niche Customer Experience Consulting Firm - All Rights Reserved.

  • Home
  • About
  • Niche CX Consultancy
  • Niche Institute of CX
  • Niche Digital Solutions
  • CX Certification Programs
  • CX Events
  • CX Job Board
  • Contact Us
  • CX Resources
  • Blog
  • CX West Africa Awards
  • CX Mgt. Self-Assessment

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get a cx certification in 2023!

Did you know that customer experience (CX) management is a 2023 top 10 surging business skill ranked by increase in consumption? (Source: Udemy).

Position yourself for CX career success by boosting your CX knowledge and skills as you grow in your career.

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