Experience Intelligence for Growth, Risk & Performance
We help organisations understand what their customers and employees experience — and use that insight to grow, reduce risk, and perform better.
Niche Customer Experience Consulting Firm is a Pan-African Experience Intelligence and Transformation Advisory working with African businesses, public institutions, and growing enterprises to improve performance through better customer, employee, product, and brand experience.
Why Experience Matters
Every day, organisations lose revenue, trust, and productivity — not because of strategy, but because of poor experiences.
Customers struggle to get value
Employees are unclear or disengaged
Products don’t meet real needs
Brands promise more than operations deliver
We help organisations see these gaps clearly and fix them in practical, sustainable ways.
What We Help You Do
We help organisations to:
Understand what customers and employees are actually experiencing
Identify where experience is hurting revenue, trust, or efficiency
Design better ways of working across teams and touchpoints
Build internal capability so improvements last
Through our flagship approach — the Experience Intelligence Transformation Mandate™ — we combine insight, strategy, and guided execution to turn experience into results.
Experience Intelligence
Experience Intelligence means using real experience data from customers, employees, and operations to make better decisions.
Instead of guessing or relying on assumptions, leaders can:
- See risks earlier
- Prioritise what matters
- Improve performance with confidence
This is how experience becomes a business tool, not a “soft issue.”
Where Organisations Engage Us
Organisations typically work with Niche when they need to improve performance in one or more of these areas:
