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Welcome To Niche Customer Experience (CX) Consulting Firm

We are Nigeria's first boutique customer experience consulting firm. Our goal is to help you satisfy and retain customers, increase your customer profitability, and help you grow your business across West Africa, one customer experience at a time.

WE ARE YOUR TRUSTED CX BUSINESS PARTNERS

Who We Are

Who We Serve

Who We Are

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We are Nigeria's first boutique customer experience (management) consulting firm. 

Founded in 2015 (operating as Neetch Company) our unique suite of bespoke customer experience services increase customer profitability and improve the customer experience management capabilities of teams in organizations.

What We Do

Who We Serve

Who We Are

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We are specialize in customer experience;

  • Diagnostics & audits
  • Design & operations management
  • Strategy design, implementation & management
  • Human resource management 

Who We Serve

Who We Serve

Who We Serve

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Our clients range from small, medium, and large organizations seeking to increase their customer profitability by improving their customer experience as well as the customer service and customer experience management capabilities of their teams. Our clients cut across real estate, financial services, telecommunications, health, education, technology, manufacturing, retail, real estate, and more sectors.

Our services

client FEEDBACK & testimonial

"Understanding of the requirements and excellent collating and presentation of the reports". Abiodun Adeoye, MD/CEO, ConSol Limited

(customer experience management client)

Our Partner

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