Our value proposition is a partnership that will help you:
You are about to get NICHED!
Africa's leading boutique customer experience (management) consulting firm.
Our goal is to grow businesses one CX at a time in Africa by offering a unique suite of services that help define, design and implement the CX blueprint, strategy and improvements to increase customer profitability.
Africa's leading institute is dedicated to customer management and innovation learning and development.
Our goal is to boost the product design & customer management capabilities of professionals while offering world-class learning and certification programs in various customer management disciplines and methodologies.
With a focus on leveraging technology, Niche Digital Solutions is focused on digitizing customer experience to increase productivity and profitability.
Our goal is to help small, medium and large business find or build the right technology to take CX management efforts to the next level or digitalize their customer experience activities.
Join our growing community of business professionals in Africa online and build connections.
Explore our list of basic, middle management & advanced customer experience & innovation courses online
Explore our online CX certification courses for entry-level, middle, senior & executive management employees
Are you a novice, an advanced beginner, competent, proficient or an expert? FIND OUT!
Do you have challenges getting, satisfying or/and retaining customers?
A voice of customer (VoC) program will help you identify the root cause, design & implement an end to end customer experience improvement plan & increase your profitability!
The Niche VoC Program services offer you the below services and benefits depending on what option best suits your business and budget.
Through the Niche Institute of Customer Experience & Innovation West Africa, we offer Africa's first indigenous and globally recognized CX certification courses.
These courses are designed in partnership with the Institute of Customer Management United Kingdom and certified by the European Marketing and Management Association (EUMMAS).
These CX certification courses are:
Do you capture, measure and track the relevant customer experience metrics for your organization to ensure that hit your customer goals and profitability?
The Niche CX Activity & Operations audit best selling service allows us to help businesses:
Niche Customer Experience (CX) Consulting Firm understood our requirements and excellently collated and presented all project reports.
deBBie's zeal to make CX front and center of every company's strategy is very infectious.
She has carved out a unique niche in the area of CX. I recommend her for what I call CX detection and alignment i.e. the ability to uncover and support the improvement of systems, processes and internal workings within organizations that hamper or promote the end experience of the customer.
She is very hands-on which is a further confirmation of her skill.
Where do I start? The training was a mind-blowing experience, the effect of which will stay with our organisation for a very long time.
The training shifted our paradigm from the usual traditional customer service to the reality of our time, giving us a real-time perspective on global expectations when it comes to customer service.
We are indeed very grateful for your time.
Long Live Niche! Long Live deBBie!
You went above and beyond expectations, especially on the mystery shopping and the summary of observations that highlighted areas of improvement for the company.
The training and methodology were unique and a great value-add to our customer service officers.
We hope to continue our partnership with your organization in the future
Did you know that customer experience (CX) management is a 2023 top 10 surging business skill ranked by increase in consumption? (Source: Udemy).
Position yourself for CX career success by boosting your CX knowledge and skills as you grow in your career.