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We are Nigeria's first boutique CX management consulting firm.
Our goal is to help you satisfy and retain customers, increase your customer profitability, improve the customer experience management capabilities of your employees and grow your business across West Africa, one customer experience at a time.
We are Nigeria's first boutique customer experience (management) consulting firm.
Founded in 2015 (operating as Neetch Company) our unique suite of bespoke customer experience services increase customer profitability and improve the customer experience management capabilities of teams in organizations.
We specialize in;
Our clients are small, medium, and large companies seeking to increase customer profitability by managing and improving CX as well as boosting the CX management capabilities of their teams.
We have worked with clients in real estate, insurance, financial services, health, telecommunications, education, technology, manufacturing and more.
Do you have challenges getting, satisfying or/and retaining customers?
A voice of customer (VoC) program will help you identify the root cause, design & implement an end to end customer experience improvement plan & increase your profitability!
The Niche VoC Program services offer you the below services and benefits depending on what option best suits your business and budget.
Through the Niche Institute of Customer Experience & Innovation West Africa, we offer Africa's first indigenous and globally recognized CX certification courses.
These courses are designed in partnership with the Institute of Customer Management United Kingdom and certified by the European Professional Agency (EPCA).
These CX certification courses are:
Do you capture, measure and track the relevant customer experience metrics for your organization to ensure that hit your customer goals and profitability?
The Niche CX Activity & Operations audit best selling service allows us to help businesses
Using a an outside-in CX diagnostics model, we help businesses define their customer experience strategy whilst identify drivers of customer satisfaction and dissatisfaction leading to better customer experience management.
We help businesses design, implement and manage their customer experience improvement initiatives. This covers customer service operations design and customer experience management.
We offer CX human resources management services i.e. recruitment of CX staff, training of employees, i.e. basic, advanced, and executive CX courses and CX performance management services for small, medium, and large organizations across West Africa.
"Understanding of the requirements and excellent collating and presentation of the reports". Abiodun Adeoye, MD/CEO, ConSol Limited
(customer experience management client)
The Customer Experience (CX) West Africa Summit 2020 is an annual gathering of business owners, business leaders and business managers seeking new perspectives to grow their businesses one customer experience at a time, across West Africa. Here is a summary of the 2020 virtual summit and you can order the pack (video recording and speakers' presentation slides below).