Sign up for 50% off Customer Experience (CX) Maturity Assessment!!!

  • Home
  • About
  • Niche CX Consultancy
  • Niche Institute of CX
  • Niche Digital Solutions
  • CX Certification Programs
  • CX Events
  • CX Job Board
  • Contact Us
  • CX Resources
  • Blog
  • CX West Africa Awards
  • More
    • Home
    • About
    • Niche CX Consultancy
    • Niche Institute of CX
    • Niche Digital Solutions
    • CX Certification Programs
    • CX Events
    • CX Job Board
    • Contact Us
    • CX Resources
    • Blog
    • CX West Africa Awards
  • Home
  • About
  • Niche CX Consultancy
  • Niche Institute of CX
  • Niche Digital Solutions
  • CX Certification Programs
  • CX Events
  • CX Job Board
  • Contact Us
  • CX Resources
  • Blog
  • CX West Africa Awards

We are here to help you grow your business, one customer experience (CX) at a time.

niche

Welcome

Do you want to:

  • Satisfy & retain customers?
  • Increase customer profitability?
  • Train frontline, middle, senior & executive management teams to manage CX across different job roles?
  • Find the right digital solution to standardize and scale CX operations?
  • Become a certified CX professional?


You are about to get NICHED!

contact us to know more or explore our unique suite of integrated cx solutions.

2021 state of cx in Africa online survey

begin survey

NICHE CUSTOMER EXPERIENCE (CX) GROUP

Niche Customer Experience Consulting Firm

Niche Institute of Customer Experience & Innovation

Niche Institute of Customer Experience & Innovation

customer experience consultancy

Africa's leading boutique customer experience (management) consulting firm. 


Our goal is to grow businesses one CX at a time in Africa by offering a unique suite of services that help define, design and implement the CX blueprint, strategy and improvements to increase customer profitability.

Find out more

Niche Institute of Customer Experience & Innovation

Niche Institute of Customer Experience & Innovation

Niche Institute of Customer Experience & Innovation

customer experience training institute

Africa's leading institute is dedicated to customer management and innovation learning and development. 


Our goal is to boost the product design & customer management capabilities of professionals while offering world-class learning and certification programs in various customer management disciplines and methodologies.

Find out more

Niche Customer Experience Digital Solutions

Niche Institute of Customer Experience & Innovation

Niche Customer Experience Digital Solutions

customer experience technology

With a focus on leveraging technology, Niche Digital Solutions is focused on digitizing customer experience to increase productivity and profitability.


Our goal is to help small, medium and large business find or build the right technology to take CX management efforts to the next level or digitalize their customer experience activities. 

Find out more

2022 customer experience Africa summit | July 5th - 7th

cx awards

cx masterclasses

cx conference

Recognizing CX professionals & brands in Africa

Learn more

cx conference

cx masterclasses

cx conference

1 Keynote speaker, 10 subject matter experts and entrepreneurs

Learn more

cx masterclasses

cx masterclasses

cx masterclasses

4 free CX masterclasses delivered by 4 subject matter experts.

Learn more

Get CX Thought leadership content

niche CUSTOMER EXPERIENCE MANAGEMENT SERVICEs - bestsellers

Niche Voice Of Customer (VoC) Program

Niche Customer Experience Activity & Operations Audit

Niche Globally Recognized CX Certification Courses

CUSTOMER SATISFACTION

Do you have challenges getting, satisfying or/and retaining customers?


A voice of customer (VoC) program will help you identify the root cause, design & implement an end to end customer experience improvement plan & increase your profitability!


The Niche VoC Program services offer you the below services and benefits depending on what option best suits your business and budget.

  1. Full CX diagnostics of your business, product/service or touchpoints
  2. Up to 12 months of access to a world-class CX management solution
  3. Access to a CX improvement workshop inspired by CX diagnostics outcome
  4. CX strategy & improvement design as well as implementation support

Request VOC service

Niche Globally Recognized CX Certification Courses

Niche Customer Experience Activity & Operations Audit

Niche Globally Recognized CX Certification Courses

customer experience (CX) certification

Through the Niche Institute of Customer Experience & Innovation West Africa, we offer Africa's first indigenous and globally recognized CX certification courses.


These courses are designed in partnership with the Institute of Customer Management United Kingdom and certified by the European Marketing and Management Association (EUMMAS).


These CX certification courses are:

  1. Certified Customer Experience Manager (CCEM) designed for business managers
  2. Certified Customer Experience Professional (CCEP) designed for heads of departments and business leaders
  3. Certified Customer Experience Practitioner (CCEPR) designed for current & aspiring customer service and CX consultants



Find out more

Niche Customer Experience Activity & Operations Audit

Niche Customer Experience Activity & Operations Audit

Niche Customer Experience Activity & Operations Audit

customer experience (cx) audit

Do you capture, measure and track the relevant customer experience metrics for your organization to ensure that hit your customer goals and profitability?


The Niche CX Activity & Operations audit best selling service allows us to help businesses:


  1. Define/Codesign business-specific CX blueprint in the product/service/channel customer journey
  2. Design an end to end CX management process
  3. Audit CX data points and recommend improvements
  4. Audit CX management operations and recommend improvements to boost business performance
  5. Design a business-specific CX balanced scorecard  that integrates cross-functional CX activity data points 

REQUEST AUDIT SERVICE

2022 TRAINING CALENDAR NOW AVAILABLE!

DOWNLOAD IT

WE ARE YOUR TRUSTED CX BUSINESS PARTNERS

Who We Are

Who We Serve

Who We Are

customer experience practitioners

We are West Africa's first and leading integrated customer experience (CX) management service and solution provider.


Our goal is to grow businesses one CX at a time by offering a unique suite of solutions that help identify, design & implement CX blueprints & strategies to improve CX, increase profitability, equip professionals to manage CX and finding the right CX digital solution.

What We Do

Who We Serve

Who We Are

customer experience management

We specialize in;

  • CX diagnostics & audits
  • CX strategy and improvement design, implementation support and operations management
  • CX human resource management 
  • CX curriculum design and training
  • CX digital solutions consulting

Who We Serve

Who We Serve

Who We Serve

customer experience consultancy

Our clients across various sectors (banking, retail, real estate, etc) are: 

  • small, medium, and large companies seeking to increase customer profitability and boost the CX management capabilities of their teams.
  • Individuals seeking CX training and globally recognized CX certifications

 

Our CLIENTS

  • fidelity bank
  • first bank ghana
  • coronation merchant bank
  • interswitch
  • page financials
  • vfd microfinance bank
  • ren money
  • ruff n tumble
  • zenith insurance
  • fidelity bank

client FEEDBACK & testimonial

"Understanding of the requirements and excellent collating and presentation of the reports". Abiodun Adeoye, MD/CEO, ConSol Limited

(customer experience management client)

Our Partners

Survey2Connect
Avetium Consult
Vocalcom Partner
Genii Analytics Partner

Copyright © 2015 - 2021 Niche Customer Experience Consulting Firm - All Rights Reserved.

  • Home
  • About
  • Niche CX Consultancy
  • Niche Institute of CX
  • Niche Digital Solutions
  • CX Certification Programs
  • CX Events
  • CX Job Board
  • Contact Us
  • CX Resources
  • Blog
  • CX West Africa Awards

Powered by GoDaddy Website Builder

2021 state of cx in Africa

Hello!


We're conducting a survey and your feedback would be appreciated. 


Our objective is to provide continent-specific CX insights for better decision-making to increase customer profitability and boost business growth on the continent.


Thank you for your participation

BEGIN SURVEY