The Customer Experience (CX) Africa Summit is a CX initiative of the Niche Customer Experience Group.
Niche Customer Experience Group is a leading customer management experience service, solution and training provider in Africa.
The Customer Experience (CX) Africa summit is an initiative designed to create more awareness about customer experience and the role it can play in transforming the business landscape in Africa.
It is a platform for business leaders, business managers, and business owners to connect, learn, evolve and transform while growing their businesses across Africa, one customer experience at a time.
Comprising of CX Africa awards, keynote speeches, lectures, panel discussions, free masterclasses, virtual networking opportunities, product/service exhibitions,
our connected goal is to help businesses increase their customer profitability through effective customer experience management.
The Customer Experience (CX) Africa Summit 2022 edition is scheduled to hold as an online conference from 5th to 7th July with a representation of speakers, panelists and masterclass instructors from across Northern Africa, Southern Africa, Western Africa, Eastern Africa, Eurpoe and America. The summit topics for 2023 will focus on the top 5 challenges businesses faced in 2022/23 and how customer experience, innovation and design thinking can be leveraged to address these challenges.
Register to attend any of the CX Africa Summit events i.e.
A CSR initiative of Niche Customer Experience Group to recognize and celebrate customer experience (CX) improvement and innovation in Africa. There are 9 categories in the 22022 CX Africa Awards. The categories are:
Founder & Chief Responsibility Officer, Ruff n Tumble
Group CEO, Niche Customer Experience Group, Nigeria
Director General, Bureau of Public Service Reforms, Nigeria
Chief Executive Officer, CentriCULTURE, Nigeria
Managing Director, Unlimited Experiences, South Africa
Senior Consultant, Kyrios Dougan Inc, Ghana
Chief Experience Officer, Interswitch Group, Nigeria
Chief Information Officer at Halogen Group, Nigeria
CX Transformation Specialist, Afrissance, Nigeria
Founder and Senior Consultant, CX-Excellence.com, Switzerland
Co-Founder and CEO, Revent Technologies, Nigeria
Managing Director and Founder, BrandLove Customer Experience, South Africa
Executive Director of Customer Service Experience, GCC startup, Bahrain
The CX West Africa Summit is now the CX Africa Summit thus the different segments of the event will be; CX Africa Awards, CX Africa Conference and CX Africa Masterclasses
DATE: July 5th to 7th 2022 (ONLINE EVENT).
As this will be a FREE event, we will be publishing a CALL FOR QUALIFIED AFRICAN AND NON-AFRICAN PROFESSIONALS to volunteer as award judges, conference speakers & masterclass facilitators.
WATCH THIS SPACE FOR MORE DETAILS.
What participants had to say about their experience at the maiden edition of the CX West Africa Summit 2019.
The 2020 edition holds Friday 10th July 2020.
For participation and sponsorship inquiries, please call +2348099442880.
Did you know that customer experience (CX) management is a 2023 top 10 surging business skill ranked by increase in consumption? (Source: Udemy).
Position yourself for CX career success by boosting your CX knowledge and skills as you grow in your career.