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FRIDAY 10TH JULY 2020

What To Expect

The Customer Experience (CX) West Africa Summit is a CX initiative of Niche Customer Experience Consulting Firm (formerly Neetch Company) - Nigeria's first boutique customer experience firm). It is an initiative designed to create more awareness about customer experience and the role it can play in transforming the business landscape in West Africa.  


It is a platform for business leaders, business managers, and business owners to connect, learn, evolve and transform while growing their businesses across West Africa, one customer experience at a time. Comprising of keynote speeches, lectures, panel discussions, masterclasses, networking opportunities, and product/service exhibitions, our connected goal is helping businesses increase their customer profitability through effective experience management.   


The Customer Experience (CX) West Africa Summit 2020 edition is scheduled to hold as an online conference on July 10th with a representation of speakers from across Africa and the UK. Summit topics focus on the different aspects of experience management i.e. customer experience, product experience, brand experience, culture, leadership, and employee experience.

NEW! CX West Africa Awards

This year, we are introducing the CX West Africa Awards.


This award will be given to individuals (CX and non-CX professionals) that have excelled in experience management as well as businesses that have excelled in CX through the design and management of innovative products/services.

confirmed speakers, panelists & awards judgeS

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Clare Muscutt (United Kingdom)

Clare Muscutt (United Kingdom)

Clare Muscutt (United Kingdom)

Clare is the UK's top female CX influencer and founder, CMXperience LTD.  

Clare has led CX transformation in FTSE 100 organizations, working with and for some of the UK’s best-known brands including M&S, British Airways,  Premier Inn and Sainsbury’s PLC.  

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Richard Kouadio (Cote D' Ivoire)

Clare Muscutt (United Kingdom)

Clare Muscutt (United Kingdom)

Richard is the CEO at Focus Client. 

Focus Client is a start-up based on Cote D' Ivoire that specializes in offering strategic support to companies seeking to implement an operational customer relationship management policy. 

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deBBie akwara (Nigeria)

Clare Muscutt (United Kingdom)

deBBie akwara (Nigeria)

deBBie is one of Nigeria's leading CX consultants. She is the visionary; CX West Africa Summit & Founder/Principal; Niche CX Consulting Firm. She is a CX author & globally recognized CX speaker with over 2 decades of experience leading CX success in Nigeria.

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Gbenga Omolokun (Nigeria)

Adinor Puplampu (Ghana)

Mandisa Makubalo (South Africa)

    Gbenga is the Executive Director, Group Risk Compliance & Technology of VFD Group Plc. 

Gbenga has vast experience in designing information technology (IT) solutions to solve customer, business, and strategy execution problems across various sectors. 

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Mandisa Makubalo (South Africa)

Adinor Puplampu (Ghana)

Mandisa Makubalo (South Africa)

Mandisa is one of SA's leading CX Consultants & founder, Unlimited Experiences. It is the first 100% black-owned Management Consultancy in South Africa focusing on the entire spectrum of customer experience management through to user experience design & change management.  

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Adinor Puplampu (Ghana)

Adinor Puplampu (Ghana)

Adinor Puplampu (Ghana)

Adinor is Founder & Principal of Batelier Consulting a boutique Customer Experience Consulting practice. 


Adinor has vast experience in operations management and partners with business leaders to embed digital transformation of their front-of-house.

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Oyedeji Amao (South Africa)

Oyedeji Amao (South Africa)

Oyedeji Amao (South Africa)

Oyedeji is the Head, Customer Experience Sales & Onboarding Design in Relationship Banking at Absa Africa Group, SA.

Absa is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.

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Ombeline Bernard (Tunisia)

Oyedeji Amao (South Africa)

Oyedeji Amao (South Africa)

Ombeline Bernard is the country manager at Vocalcom, Tunisia. 

Vocalcom is an AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation with, 20+ years of customer engagement leadership across five continents.

OUR PARTNERS & SPONSORS

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call for partners & sponsors

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Are you interested in the CX West Africa Summit 2020 partnership or sponsorship opportunities?


We have slots open for exhibitors! Contact us via hello@nichecx.com or call +2348099442880.

customer experience (cx) west Africa summit 2019

What participants had to say about their experience at the maiden edition of the CX West Africa Summit 2019.


The 2020 edition holds Friday 10th July 2020. 


For participation and sponsorship inquiries, please call +2348099442880.