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customer experience (cx) west Africa summit | 7TH TO 9TH
About CX West Africa Summit
The Customer Experience (CX) West Africa Summit is a CX initiative of Niche Customer Experience Consulting Firm (formerly Neetch Company).
Niche Customer Experience Consulting Firm is Nigeria's first boutique customer management experience firm.
The Customer Experience (CX) West Africa summit is an initiative designed to create more awareness about customer experience and the role it can play in transforming the business landscape in West Africa.
It is a platform for business leaders, business managers, and business owners to connect, learn, evolve and transform while growing their businesses across West Africa, one customer experience at a time. Comprising of keynote speeches, lectures, panel discussions, masterclasses, networking opportunities, and product/service exhibitions, our connected goal is helping businesses increase their customer profitability through effective experience management.
The Customer Experience (CX) West Africa Summit 2021 edition is scheduled to hold as an online conference from 7th to 9th July with a representation of speakers from Nigeria, Ghana, Belgium, United Kingdom, Jersey (Channel Islands) and Bahrain. Summit topics focus on the different aspects of experience management and technology i.e. CX, product experience, brand experience, culture, leadership, and employee experience.
Topics This Year
Our speakers will speak on the below-listed topics.
- Business Insights & customer experience management
- Customer empathy is not the solution
- Worklife blend: Redefining employee experience
- A pandemic view of omnichannel customer service experience
- Increasing business profitability through mystery shopping
- Is customer experience (CX) dead?
- Leveraging CX to improve Technology
- Digitizing CX to increase productivity & profitability
- Leadership & the customer service experience in a developing economy
NEW FEATURES - 2021 CX WEST AFRICA summit
CX West Africa Awards
CX West Africa Summit Masterclasses
CX West Africa Summit Masterclasses
This year, we launch the CX West Africa Awards honouring business professionals, business owners and businesses that have impacted customer's lives significantly by creating and managing unique experiences.
Applications are FREE!
CX West Africa Summit Masterclasses
CX West Africa Summit Masterclasses
CX West Africa Summit Masterclasses
Great news! Our exceptional speakers who are influencers and thought leaders in their respective fields will be holding master classes on the 3rd day of the summit (Friday, July 9th)!
Masterclasses on mystery shopping, CX and emotional intelligence, gathering and using customer feedback, value creation through experience design and more!
confirmed speakers, panelists & awards judgeS
deBBie akwara (Host, Nigeria)
Gary Cook (South Africa)
Gary Cook (South Africa)
deBBie (aka CX Queen) is Nigeria's pioneer customer experience management (CEM) consultant founding its 1st boutique CEM consulting firm. She is the visionary; CX West Africa Summit, a CX author & globally recognized CX thought leader & influencer.
Gary Cook (South Africa)
Gary Cook (South Africa)
Gary Cook (South Africa)
Gary is the lead executive of Empowered Analytics, a Johannesburg based firm that is skilled in performance management, business intelligence and analytics, speciality dashboarding including strong track records in balanced and general scorecarding.
Esther D. Ofosuhene (Ghana)
Gary Cook (South Africa)
Esther D. Ofosuhene (Ghana)
Esther (aka Queen of CX, Ghana) has 15+ years’ experience delivering CX strategy and driving CX culture for both local and international organizations across a number of industries including telecommunication, banking & finance, energy, insurance, etc
Yemi Faseun (Nigeria)
Claire Boscq-Scott (Jersey Channel Islands)
Claire Boscq-Scott (Jersey Channel Islands)
Yemi is a leading human resource (HR) specialist in Nigeria.
He has a 25-year of work experience in academia, sales, marketing & HR. He has worked across different sectors i.e. banking & financial services, telecommunications and consulting.
Claire Boscq-Scott (Jersey Channel Islands)
Claire Boscq-Scott (Jersey Channel Islands)
Claire Boscq-Scott (Jersey Channel Islands)
Claire (AKA The Busy Queen Bee) is a
Mystery Shopping & Customer Service Global expert. She ranks as no 5 Top 30 Global Customer Service Guru UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in Mystery shopping & Customer Service.
Alex Mead (Bahrain)
Claire Boscq-Scott (Jersey Channel Islands)
Alex Mead (Bahrain)
Alex is a glocal customer service experience director with a proven track record of consistent contact centre, customer service operations & CX improvement, often succeeding in high-pressure leadership positions. He is strategic & leads to inspire.
Alfred Yadua (Nigeria)
Sandra Thompson (United Kingdom)
Sandra Thompson (United Kingdom)
Alfred is the CEO and co-founder, Niche Customer Experience Technology Solutions. Alfred has 20+ years of Technology Consulting Experience leading operational effectiveness & digital transformation programmes across financial services, telecommunications, energy and public sector.
Sandra Thompson (United Kingdom)
Sandra Thompson (United Kingdom)
Sandra Thompson (United Kingdom)
Sandra is the founder of The Ei Evolution; is a customer experience consultancy focusing on the adoption of emotional intelligence to create meaningful experiences for employees & customers. Her clients included Vodafone, Arsenal Football Club, The Open University, Waitrose and Network Rail.
Jonathan Daniels (Belgium)
Dennis Wakabayashi (United States of America)
Dennis Wakabayashi (United States of America)
Jonathan is author of The Customer Experience Playbook and Director at CX Centric, a global CX consultancy. Jonathan is co-founder of CX Brussels, a not-for-profit platform created to support customer experience professionals in and around Belgium. He hosts international & interactive CX discussions.
Dennis Wakabayashi (United States of America)
Dennis Wakabayashi (United States of America)
Dennis Wakabayashi (United States of America)
Dennis is the VP of the world’s 7th largest marketing solutions company where he is responsible for the strategy & execution of integrated marketing also known as customer experience (CX) for Fortune 500 companies. Dennis has ranked among the top 150 CX thought influencers and influencers globally.
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