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The CX West Africa Tour is a series of CX virtual breakfast meetings organized by Niche Customer Experience Group to share country-specific CX insights post publishing the 2020 STATE OF CX IN WEST AFRICA REPORT.
At these breakfast meetings, the leadership team at Niche Customer Experience Group joined by subject matter experts in Nigeria, Ghana, Gambia, Liberia and Sierra Leone will discuss CX insights for each country, answer related questions and engage in CX conversations on how to promote sustainable business growth in Western Africa through customer experience management (CEM).
The scheduled dates per country are:
The breakfast meetings will be hosted by:
Moderating the meetings and panel discussions will be Efe Ogundowole; Country Manager, Niche Customer Experience Group, Ghana.
Details of in-country special guests coming soon!
Save your seat for any of the CX virtual breakfast meetings and share with your network.
Let us collectively explore the potential of sustainable business growth in West Africa through customer experience management.
The Customer Service Experience Improvement (CSX) Workshop is the final event of the CX West Africa Tour.
The workshop is designed for customer service/support/success managers, heads, group heads, directors and chiefs.
At the workshop, participants will learn to design & implement a practical CSX blueprint that increases customer conversion, satisfaction & retention.
During the 3-day workshop (using the STATE OF CX IN WEST AFRICA REPORT 2020 as a case study), the outline will be:
Facilitator: deBBie akwara. She is the founder and group CEO at Niche Customer Experience Group. Read about deBBie here
Date: 22nd to 24th September 2021
Time: 9 am to 1 pm (GMT) daily
Channel: Online (in-person option available on demand)
Workshop Fee: Early bird fee $350 (ends 27th August). Regular fee $450 per participant
Reserve your seat today as only 50 spaces are available.
For group bookings or in-person sessions, please send an email to email@example.com
The Customer Experience (CX) West Africa Summit is a CX initiative of Niche Customer Experience Consulting Firm (formerly Neetch Company).
Niche Customer Experience Consulting Firm is Nigeria's first boutique customer management experience firm.
The Customer Experience (CX) West Africa summit is an initiative designed to create more awareness about customer experience and the role it can play in transforming the business landscape in West Africa.
It is a platform for business leaders, business managers, and business owners to connect, learn, evolve and transform while growing their businesses across West Africa, one customer experience at a time. Comprising of keynote speeches, lectures, panel discussions, masterclasses, networking opportunities, and product/service exhibitions, our connected goal is helping businesses increase their customer profitability through effective experience management.
The Customer Experience (CX) West Africa Summit 2021 edition is scheduled to hold as an online conference from 7th to 9th July with a representation of speakers from Nigeria, Ghana, Belgium, United Kingdom, Jersey (Channel Islands) and Bahrain. Summit topics focus on the different aspects of experience management and technology i.e. CX, product experience, brand experience, culture, leadership, and employee experience.
Our speakers will speak on the below-listed topics.
Congratulations to all 2021 CX West Africa Award winners!
Masterclass recording now available. Recorded classes available are:
deBBie (aka CX Queen) is Nigeria's pioneer customer experience management (CEM) consultant founding its 1st boutique CEM consulting firm. She is the visionary; CX West Africa Summit, a CX author & globally recognized CX thought leader & influencer.
*Paa Kwesi Barnes is the Managing Consultant at Senrab ConsulTech Ltd, Ghana. He is a Banking Technology professional that assists businesses in designing & implementing strategy & technology architecture to support customer service & CX delivery
Esther (aka Queen of CX, Ghana) has 15+ years’ experience delivering CX strategy and driving CX culture for both local and international organizations across a number of industries including telecommunication, banking & finance, energy, insurance, etc
Yemi is a leading human resource (HR) specialist in Nigeria.
He has a 25-year of work experience in academia, sales, marketing & HR. He has worked across different sectors i.e. banking & financial services, telecommunications and consulting.
Alex is a glocal customer service experience director with a proven track record of consistent contact centre, customer service operations & CX improvement, often succeeding in high-pressure leadership positions. He is strategic & leads to inspire.
Alfred is the CEO and co-founder, Niche Customer Experience Technology Solutions. Alfred has 20+ years of Technology Consulting Experience leading operational effectiveness & digital transformation programmes across financial services, telecommunications, energy and public sector.
Sandra is the founder of The Ei Evolution; is a customer experience consultancy focusing on the adoption of emotional intelligence to create meaningful experiences for employees & customers. Her clients included Vodafone, Arsenal Football Club, The Open University, Waitrose and Network Rail.
Jonathan is author of The Customer Experience Playbook and Director at CX Centric, a global CX consultancy. Jonathan is co-founder of CX Brussels, a not-for-profit platform created to support customer experience professionals in and around Belgium. He hosts international & interactive CX discussions.
Dennis is the VP of the world’s 7th largest marketing solutions company where he is responsible for the strategy & execution of integrated marketing also known as customer experience (CX) for Fortune 500 companies. Dennis has ranked among the top 150 CX thought influencers and influencers globally.
What participants had to say about their experience at the maiden edition of the CX West Africa Summit 2019.
The 2020 edition holds Friday 10th July 2020.
For participation and sponsorship inquiries, please call +2348099442880.
Join us for the CX West Africa Tour starting August 13th 2021 as we hold virtual CX breakfast meetings to discuss the state of CX in Gambia, Ghana, Liberia, Nigeria and Sierra Leone.
We will also be hosting a Customer Service Experience Improvement Workshop using the STATE OF CX IN WEST AFRICA REPORT 2020 as a case study.
Don't miss this!