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Customer experience (cx) AFRICA SUMMIT 2022 | 4TH EDITION
About the CX Africa Summit
The Customer Experience (CX) Africa Summit is a CX initiative of the Niche Customer Experience Group.
Niche Customer Experience Group is a leading customer management experience service, solution and training provider in Africa.
The Customer Experience (CX) Africa summit is an initiative designed to create more awareness about customer experience and the role it can play in transforming the business landscape in Africa.
It is a platform for business leaders, business managers, and business owners to connect, learn, evolve and transform while growing their businesses across Africa, one customer experience at a time.
Comprising of CX Africa awards, keynote speeches, lectures, panel discussions, free masterclasses, virtual networking opportunities, product/service exhibitions,
our connected goal is to help businesses increase their customer profitability through effective customer experience management.
The Customer Experience (CX) Africa Summit 2022 edition is scheduled to hold as an online conference from 5th to 7th July with a representation of speakers from across Northern, Southern, Western and Eastern Africa. The summit topics will focus on the different aspects of experience management across the top 5 most patronized different sectors in Africa.
Save a Seat
Register to attend any of the CX Africa Summit events i.e.
- Free CX Masterclasses
- CX Africa Awards
- CX Conference
CX AFRICA SUMMIT 2022 | conference speakers & panelists
Adenike Ogunlesi
Adenike Ogunlesi
Adenike Ogunlesi
Founder & Chief Responsibility Officer, Ruff n Tumble
deBBie akwara
Adenike Ogunlesi
Adenike Ogunlesi
Group CEO, Niche Customer Experience Group, Nigeria
Dasuki I. Arabi
Adenike Ogunlesi
Dasuki I. Arabi
Director General, Bureau of Public Service Reforms, Nigeria
Uloma Umeano
Adenike Ogunlesi
Dasuki I. Arabi
Chief Executive Officer, CentriCULTURE, Nigeria
Mandisa Makubalo
Mandisa Makubalo
Mandisa Makubalo
Managing Director, Unlimited Experiences, South Africa
Kojo Dougan
Mandisa Makubalo
Mandisa Makubalo
Senior Consultant, Kyrios Dougan Inc, Ghana
Oremeyi Akah
Mandisa Makubalo
Omoshola Yusuf
Chief Experience Officer, Interswitch Group, Nigeria
Omoshola Yusuf
Mandisa Makubalo
Omoshola Yusuf
Chief Information Officer at Halogen Group, Nigeria
Simisola Osinuga
Simisola Osinuga
Simisola Osinuga
CX Transformation Specialist, Afrissance, Nigeria
CX AFRICA SUMMIT 2022 | cx AWARDS & FREE cx MASTERCLASSES
2022 CX AFRICA SUMMIT: CX AFRICA AWARDS
A CSR initiative of Niche Customer Experience Group to recognize and celebrate customer experience (CX) improvement and innovation in Africa.
There are 9 categories in the 22022 CX Africa Awards. The categories are:
- Customers Choice Award
- Employees Choice Award
- African Culture Integration Award
- Best Customer Support Award
- Best Voice of Customer Program Award
- Most Innovative Product/Service Award
- Don Hales Next Generation CX Professional Award
- Inspirational Leadership Award
- Best Customer Loyalty Program Award
2022 CX AFRICA SUMMIT: CX MASTERCLASSES
A CSR initiative of Niche Customer Experience Group in partnership with featuring facilitators to boost CX management knowledge & skills on the continent.
There are four (4) FREE CX masterclasses available in the 2022 CX Africa Summit co-sponsored by subject matter experts. The masterclasses and sponsors are:
- Customer Service Experience Design Masterclass with Alex Mead (July 5th)
- Customer Journey Mapping Masterclass with Chantel Botha (July 5th)
- Complaint Management Masterclass with Michael Brandt (July 6th)
- Product Design Masterclass with Babatola Awe (July 6th)
cx Africa summit 2022 | four free CX MASTERCLASSes
Michael Brandt
Michael Brandt
Michael Brandt
Founder and Senior Consultant, CX-Excellence.com, Switzerland
Babatola Awe
Michael Brandt
Michael Brandt
Co-Founder and CEO, Revent Technologies, Nigeria
Chantel Botha
Michael Brandt
Chantel Botha
Managing Director and Founder, BrandLove Customer Experience, South Africa
Alex Mead
Michael Brandt
Chantel Botha
Executive Director of Customer Service Experience, GCC startup, Bahrain
get a cx certification in 2023!
Did you know that customer experience (CX) management is a 2023 top 10 surging business skill ranked by increase in consumption? (Source: Udemy).
Position yourself for CX career success by boosting your CX knowledge and skills as you grow in your career.