Customer experience (cx) AFRICA SUMMIT 2023 | 5TH EDITION

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The Customer Experience (CX) Africa Summit is a CX initiative of the Niche Customer Experience Group.

Niche Customer Experience Group is a leading customer management experience service, solution and training provider in Africa.

The Customer Experience (CX) Africa summit is an initiative designed to create more awareness about customer experience and the role it can play in transforming the business landscape in Africa.

It is a platform for business leaders, business managers, and business owners to connect, learn, evolve and transform while growing their businesses across Africa, one customer experience at a time.

Comprising of CX Africa awards, keynote speeches, lectures, panel discussions, free masterclasses, virtual networking opportunities, product/service exhibitions,
our connected goal is to help businesses increase their customer profitability through effective customer experience management.

The Customer Experience (CX) Africa Summit 2022 edition is scheduled to hold as an online conference from 5th to 7th July with a representation of speakers, panelists and masterclass instructors from across Northern Africa, Southern Africa, Western Africa, Eastern Africa, Eurpoe and America. The summit topics for 2023 will focus on the top 5 challenges businesses faced in 2022/23 and how customer experience, innovation and design thinking can be leveraged to address these challenges.