CUSTOMER EXPERIENCE MANAGEMENT INTERNS

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We are Africa's first & leading boutique customer experience management solution & training provider on a mission to grow businesses one customer experience at a time across West Africa while boosting the customer experience management capabilities of customer-facing employees, business managers, business leaders and business owners.

We are looking for two (2) interns to join our team!.  

The interns will be assigned projects to work on. Day-to-day activities will involve: 

• Answering phone inquiries, direct calls, and provide basic company information; oversee mail deliveries, packages, and couriers
• Supporting project leads and managers on assigned customer experience management projects, collecting data, conducting research and giving presentations
• Other related tasks assigned across the Niche Customer Experience Group

Suitable candidates must be/have: 

• Good communication and interpersonal skills
• A graduate or HND holder
• Experience in sales, marketing or customer service (not compulsory)
• 30 years old or younger

We are Africa's first & leading boutique customer experience management solution & training provider on a mission to grow businesses one customer experience at a time across West Africa while boosting the customer experience management capabilities of customer-facing employees, business managers, business leaders and business owners.

We are looking for two (2) associates to join our team!

In this role, you will help our clients solve their CX problems while working with data, other resources and project managers. You will work in teams of typically 1 consultant and a manager to identify, and oftentimes implement, potential solutions for a specific client problem or challenge. Together, you will help clients make lasting improvements to their CX performance and realize their most important CX-related business goals.

Remuneration is productivity-based i.e. commissions on customer experience management projects executed and sales of any of Niche Customer Experience Group's products or/and services. 

Suitable candidates must be/have: 

• Graduate with a minimum of 5 years experience in sales, marketing, customer service, customer experience, project management or/and business development
• 35 years old or younger
• Good communication and interpersonal skills
• Living in Gambia, Ghana, Liberia, Nigeria or Sierra Leone

We are West Africa's first indigenous boutique customer experience management (CEM) consultancy on a mission to grow businesses one customer experience at a time across West Africa.

We are looking for four (4) country managers to join our team!.  

The country managers at Niche Customer Experience Consulting Firm will be responsible for the below in their respective countries.

• Identifying in-country leads
• Pitching the firm's products and services to new clients in-country
• Following up on new business opportunities
• Maintaining a good relationship with new contacts and clients
• Communicating new product developments to prospective clients
• Overseeing the development of marketing literature 
• Writing reports
• Providing management with feedback

Remuneration is productivity-based i.e. commissions on sales of any of the firm's products or/and services. 

Upon confirmation, person to be considered for equity partnership in-country.

Suitable candidates must: 

• Be citizens of countries listed below
• Live in Gambia, Liberia, Nigeria or Sierra Leone 
• Have a minimum of 7 years experience in business development, sales and marketing. 

We are a leading learning institute in Africa focused on customer management courses to boost business professionals' knowledge and skills to effectively innovate and manage customer experience to increase customer satisfaction, customer retention, and customer profitability. 

We are known to offer unique, bespoke and practical customer experience and innovation courses that take into cognizance the African business environment and expectations from business shareholders. 

As an institute, we offer Africa's first globally recognized customer experience (CX) certification courses in partnership with the Institute of Customer Management, United Kingdom and the certification courses are certified by the European Marketing and Management Association (EUMMAS).

We are looking for a director to join and build our team! 

The Niche Institute of Customer Experience & Innovation executive director will be responsible for the below at the institute.

• Design and implementation of business development initiatives to increase the profitability of the institute
• Marketing and sales of the institute's learning and development services
• Collaborate with the board of the institute to identify, create and implement strategic plans to meet and surpass business objectives.
• Identify, recruit, train and develop institute employees
• Manage institute operations, human resources and budget
• Develop a customer-centric culture and promote transparency and collaboration throughout the institute.
• Develop and manage institute local and international partnerships as well as institute stakeholders, shareholders, relevant regulators and other related parties.
• Identify potential risks and opportunities within the institute and its environment to protect the institute's interests.
• Identify potential sources of investment and organize fundraising efforts.
• Represent the institute at social and corporate events in ways that strengthen the brand and communicate the company’s message.

Remuneration is productivity-based i.e. commissions on sales of any of the institute's products or/and services. 

Upon confirmation, i.e. review of a year's revenue performance, the executive director will be considered for equity partnership and transitioned into monthly payments with a performance bonus. 

Suitable candidates must: 

• Live in a West African country preferably Nigeria or Ghana 
• Have a minimum of 7 years experience in business development, operations management, sales, marketing and/or customer service.