Co-Founder & CDO, Niche Cx Technology SolutIONS

---

Niche Customer Experience (CX) Technology Solutions is a subsidiary of Niche Customer Experience Consulting Firm; West Africa’s leading CX consultancy.

In line with the group’s mission to grow businesses across West Africa, one customer experience at a time, we are launching a subsidiary that will focus on leveraging market insights to create customer experience management technology solutions that will help small, medium and large businesses in Africa effectively satisfy customers, retain customers and increase business profitability.

The Co-Founder & Chief Design Officer (CDO) will be responsible for overseeing all design and innovation aspects of the company's products and services, including B2B consumer research, product design, user experience design and product/service maintenance. 

The successful candidate is required to drive technical product design development from a user experience, user interface and usability standpoint. 

We are looking for a Co-Founder and CDO that will;

• Lead and oversee the daily operations of the business reporting to the founder; Niche Customer Experience Consulting Group
• Lead the marketing and sales activities of CX solutions to prospective clients. This includes pitching B2B solutions to partners and investors
• Define product visual, UX and branding
• Interview, hire and train subsidiary staff members
• Research and test new technologies
• Monitor and oversee company data
• Oversee UI/UX design strategy 
• Own projects throughout the entire design cycle from the UX/UI design to the actual development
• Gather user needs/feedback through research methods such as observations, interviews and usability testing, and translate these findings into design development
• Set design processes
• Initiate & create designs to increase user engagement and conversion rate
• Create process flows, wireframes and visual design mockups for our clients
• Lead the design team to refine and build design systems, share user research and identify design solutions
• Partner with and/or lead engineers and product owners to provide value through designing the interactions, interface and functionality of our products
• Keep up to date with design trends and look to make process and UX improvements
• Collect all business requirements from clients during kickoff, collaborating to define an MVP
• Work with Business Development and Product Managers to define the design scope of a project
• Be the main design liaison between a client and the design team

We are Nigeria's first boutique customer experience management consulting firm with a vision to grow businesses one customer experience at a time across West Africa.

We are looking for four (4) customer experience business managers to join our team as we help businesses grow across West Africa, one customer experience at a time.  

Persons selected for this role will be responsible for 

1. Sourcing new CX project as per assigned business unit. The business units are; CX research & diagnostics, CX design & implementation, CX human resource management, and Niche Institute of CX & Innovation West Africa with a focus on small, medium, and large organizations across different sectors
2. Managing assigned CX projects working closely with the firm's principal consultant  
3. Co-facilitating CX training programs 
4. Generating CX case studies based on CX projects executed
5. Gathering and analyzing customer data specific to assigned CX business unit

Remuneration is project-based with commissions on CX projects or CX training sourced.  

Preferred candidates should be/have: 27 and 32 years old, a minimum of 5 years of experience in product design, marketing, sales, customer service, operations management, marketing, business development, human resource management, and/or project management depending on the business unit of interest.