NICHE CUSTOMER EXPERIENCE GROUP VACANCIES

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 Join Our Team at Niche Customer Experience Group!

Are you a practitioner passionate about executing customer experience (CX) strategies and measuring their impact? Do you thrive in hands-on roles that go beyond research to real-world implementation? Niche Customer Experience Group is hiring a Customer Experience Analyst and a Manager, Customer Experience Consulting to drive CX transformation across our subsidiaries and client organizations.

About Niche Customer Experience Group

Founded in 2015, Niche Customer Experience Group is a leading integrated customer experience (CX) management service and product provider in Africa. Our mission is to grow businesses one CX at a time across Africa using Africa-inspired frameworks, structures, and methodologies.

Our group comprises:

• Niche Customer Experience Consulting Firm: Nigeria’s first boutique customer experience management consulting firm, offering services that define, design, and implement CX blueprints, strategies, and improvements to increase customer profitability.
• Niche Institute of Customer Experience & Innovation (NICXI): A premier platform leveraging Africa-specific consumer research, human capital development, and technology to boost customer experience management and innovation competencies in Africa.
• Niche Digital Solutions: An entity focused on leveraging technology to digitize customer experience, helping businesses find or build the right technology to enhance CX management efforts.
  
  

Why Join Niche?

• Hands-on Experience: Engage in executing CX improvement initiatives and measuring ROI.
• Client Collaboration: Work directly with clients to implement real CX changes beyond strategy development.
• Professional Development: Access a globally accredited CX certification for free, enhancing your expertise.
• Skill Application: Blend consulting with CX management, gaining practical knowledge and skills.
• Innovative Environment: Collaborate with leading CX practitioners in a dynamic and impact-driven setting.
  
  

Open Positions

Customer Experience Analyst

Role Overview:

As a Customer Experience Analyst, you will play a crucial role in executing CX improvement initiatives. Your work will go beyond data analysis—you will help implement strategies, measure their impact, and support real-time CX transformation.

Key Responsibilities:

• Analyze customer interactions, trends, and feedback to generate actionable insights.
• Support the execution of CX improvement initiatives for internal and client projects.
• Develop and implement customer journey mapping and persona profiling.
• Work with teams to embed CX best practices into operations.
• Measure and report on CX initiatives’ impact and return on investment (ROI).
  

Requirements:

• Bachelor's degree in Business, Marketing, Social Sciences, or a related field.
• 1-3 years of experience in CX execution, service design, or process improvement.
• Strong analytical and problem-solving skills, with proficiency in data visualization tools.
• Knowledge of customer journey mapping and hands-on experience in CX implementation.
• Excellent communication and stakeholder engagement skills.

Manager, Customer Experience Consulting

Role Overview:

As Manager, Customer Experience Consulting, you will lead and execute CX transformation projects for clients and Niche’s subsidiaries. This is a hands-on consulting role that goes beyond research and strategy—you will execute CX initiatives, drive measurable improvements, and demonstrate ROI on CX investments.

Key Responsibilities:

• Lead and implement customer experience transformation projects for clients across industries.
• Develop CX frameworks, policies, and operational strategies to enhance service delivery.
• Oversee CX initiatives across Niche’s subsidiaries, ensuring best practices are applied.
• Facilitate CX workshops and training sessions for client teams and internal staff.
• Collaborate with stakeholders to measure and optimize the return on CX investments.
• Stay updated with global CX trends and apply insights to execution-focused projects.

Requirements:

• Bachelor’s or Master’s in Business, Customer Experience, Marketing, or a related field.
• 5+ years of experience in CX execution, service transformation, or customer success.
• Proven ability to implement and measure CX strategies.
• Strong leadership, project management, and stakeholder engagement skills.
• Experience in customer journey mapping, service design, and process improvement.
• Passion for execution-focused CX transformation—not just research or strategy.