Who We Are
We are a Pan-African education startup committed to providing world-class, multi-sector and multi-designation customer experience (CX) and innovation education on the continent. We are on a mission to improve the customer management capabilities of entry-level, middle-management, senior management and executive management professionals on the continent through bespoke education services i.e. customer and innovation research, customer management knowledge and skill gap analysis, CX training curriculum design, CX training content design & implementation, CX performance management (coaching and mentorship) and CX career management (counselling)
By offering bespoke courses ranging from basic to advanced and executive courses, our goal is to improve the customer experience (CX) management competencies of professionals in Africa to better design and manage customer, employee, brand and product experiences to increase customer profitability on the continent.
To achieve our objective, we leverage the Niche Customer Experience Impact Model to research consumer behaviour on the continent, diagnose the current state of customer experience, innovate to create or improve experiences, manage experiences and measure outcomes of improved experiences.
Since commencing operations in 2015 as a service offered by the Niche Customer Experience Consulting Firm (formerly called Neetch Company), we have:
As Co-Founder, you are part of the founding team and in the role of the CEO you are fully responsible for the strategy and growth of the business – build a scalable and productive team, ensure continued business growth, cultivate partnerships and close investor relations.
Working closely with the founder and chief academic officer, this role's responsibilities include:
Experience and Qualifications
Did you know that customer experience (CX) management is a 2023 top 10 surging business skill ranked by increase in consumption? (Source: Udemy).
Position yourself for CX career success by boosting your CX knowledge and skills as you grow in your career.