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WE ARE HIRING!

Our Team Is Growing

Niche Customer Experience Consulting Firm is a boutique customer experience (CX) management firm. As our vision is to grow businesses one customer experience at a time across West Africa, we are seeking passionate, innovative and qualified people to occupy the below-listed positions.

  1. Country CX & Marketing Manager – NIGERIA, GHANA, SIERRA LEONE, SENEGAL & COTE D’ IVOIRE (5 Openings)
  2. Customer Insight Manager (1 Opening)
  3. Content & Community Manager (1 Opening)



Country CX & Marketing Manager

Role Responsibilities

  • As In-Country CX & Marketing Manager, you will be responsible for:
  • Sourcing for new clients for any of Niche CX Firm’s suite of CX services
  • Taking client briefs, creating bespoke CX solutions and making marketing presentations
  • Manage in-country CX projects end to end to ensure project timelines and KPIs are met while delivering on client satisfaction and retention
  • Conduct post-project satisfaction surveys, create and manage post-project client engagement
  • Design and organize in-country CX events seeking participants, sponsors, speakers, facilitators, etc
  • Managing in-country CX training. This includes marketing training, managing training logistics, and directory, managing facilitators and participants as well as conducting post-training evaluation and participant engagement
  • Sourcing for and managing in-country 3rd party vendors to deliver on client/Neetch Company projects


Role Requirements

Interested candidates MUST have a minimum of 8 years of experience in marketing, customer service, customer experience/customer experience management, project management, and business development.

Candidates MUST have great communication and interpersonal skills, result-oriented, high self-discipline to work remotely with little supervision, a self-starter, speak the in-country local language and MUST be 35 years old and above.


Role Remuneration

The salary for the above roles is commission-based i.e. a percentage of CX services sold + annual business profit.

Roles are open to male & female candidates.



Customer Insight Manager

Role Responsibilities

As Customer Insight Manager, you will be responsible for the below across all Niche CX Firm’s operating locations:

  • Designing, deploying and managing all Niche CX Firm and client-specific customer research projects
  • Preparing and presenting customer insight reports as well as converting customer insights into CX resources e.g. white papers and webinars
  • Managing 3rd party vendors to deliver on client 


Role Requirements

Interested candidates MUST have a minimum of 8 years of experience in customer research, customer and business analytics as well as project management.

Candidates MUST have great communication and interpersonal skills, result-oriented, high self-discipline to work remotely with little supervision, a self-starter, speak the in-country local language and MUST be 30 years old and above.


Role Remuneration

The salary for this role is commission-based i.e. percentage tied to CX project KPIs. This is a part time role but to be reviewed as full time role after 6 months to 1 year.

Role is open to male & female candidates.



Content & Community Manager

Role Responsibilities

As Content & Community Manager, you will be responsible for:

  • Digital marketing activities at Niche CX Firm to drive brand awareness, CX service adoption, increase online & CX community engagement. This also includes email marketing and engagement
  • Build the sales funnel for Niche CX Firm in all operating countries
  • Manage the design and creation of white paper and webinar content
  • Design and implement digital marketing CX projects (as required by clients)
  • Manage Neetch Company database 


Role Requirements

Interested candidates MUST have a minimum of 8 years of experience in digital marketing with a proven track record of measurable impact on bottom line. Project management is also required.

Candidates MUST have great communication and interpersonal skills, result-oriented, high self-discipline to work remotely with little supervision, a self-starter, speak the in-country local language and MUST be 30 years old and above.


Role Remuneration

The salary for the above roles is commission-based i.e. percentage on CX & marketing project KPIs. This is a part time role but to be reviewed as full time role after 6 months to 1 year.

Role is open to male & female candidates.


Interested?

Interested in any of the roles? Passionate about business growth in Africa? Do you have all the requirements?

Then, click link below to apply.