NICHE CUSTOMER EXPERIENCE GROUP VACANCIES

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Who We Are 

We are a Pan-African education startup committed to providing world-class, multi-sector and multi-designation customer experience (CX) and innovation education on the continent. We are on a mission to improve the customer management capabilities of entry-level, middle-management, senior management and executive management professionals on the continent through  bespoke education services i.e. customer and innovation research, customer management knowledge and skill gap analysis, CX training curriculum design, CX training content design & implementation, CX performance management (coaching and mentorship) and CX career management (counselling)

By offering bespoke courses ranging from basic to advanced and executive courses, our goal is to improve the customer experience (CX) management competencies of professionals in Africa to better design and manage customer, employee, brand and product experiences to increase customer profitability on the continent.

Our Approach

To achieve our objective, we leverage the Niche Customer Experience Impact Model to research consumer behaviour on the continent, diagnose the current state of customer experience, innovate to create or improve experiences, manage experiences and measure outcomes of improved experiences. 

Our Success

Since commencing operations in 2015 as a service offered by the Niche Customer Experience Consulting Firm (formerly called Neetch Company), we have:

• Designed and launched
  • 30+ customer and experienced innovation courses
  • Africa’s first Quadri of globally recognized CX certifications courses i.e. the CSEE, CCEM, CCEP and CCEPR recording 351+ participants to date from Nigeria, Kenya, Cameroon and Senegal 
  • Africa’s first customer experience management competency framework and self-assessment (completed by 77+ professionals within and outside Africa at its pilot stage)
  • An eLearning platform dedicated to customer management education
• Trained 2500+ professionals in Africa online and offline
• Offered CX and innovation training services to 38+ clients in 11+ sectors in 2 countries 

Job Description

As Co-Founder, you are part of the founding team and in the role of the CEO you are fully responsible for the strategy and growth of the business – build a scalable and productive team, ensure continued business growth, cultivate partnerships and close investor relations. 

Working closely with the founder and chief academic officer, this role's responsibilities include:

• developing the company’s short- and long-term strategy, vision and mission
• preparing and closing a seed funding round as fast as possible as well as building strong relationships with all investors
• acquiring further B2B and B2C clients across Africa
• securing partnerships and collaborations within and outside Africa
• overseeing the company’s business operations to ensure the company has effective operational and financial procedures in place
• owning and monitoring the finances (top/bottom line) and managing the cashflow cautiously, tracking revenue targets among others
• recruiting and developing the best talent
• maintaining awareness of the competitive market landscape, expansion opportunities, industry developments, etc.
• being an "evangelist" for the company at conferences, events, etc. and establishing strategic partnerships
• developing related education products and services
• being able to pay in the share capital of between $100,000 to $120,000 

Experience and Qualifications

• You are entrepreneurial. You don't stop at rejections and you care about solving problems well for the end consumer. You have a burning desire to start your own company 
• You have a demonstrated ability to start new ventures and grow them
• Prior experience in business development, sales and marketing is a strong plus. Knowledge of and use of technology to scale a business is required
• You hold a Bachelors or Master degree with outstanding academic results, preferably in the field of business or science
• You are fluent in English with excellent interpersonal and communication skills
• You are not afraid to work hands-on as a co-founder: product building, running marketing campaigns, doing sales, doing financial calculations, talking to potential investors, etc
• An entrepreneurial mindset with outstanding organizational and leadership skills
• You are an inspiring leader who knows how to sell and convince others of your ideas
• Strong analytical and creative problem-solving skills
• You are self-driven, ready to hustle every day (and night) and get things done
• Achiever mentality: You can show a track record of extraordinary accomplishments and previous entrepreneurial activities
• You are data and customer-driven and have a solid concept of how to implement this in your daily work

Additional Information

• A seed stage opportunity: a solid product, a business model proven by real transactions, attractive unit economics and a strong founding team which includes a top 50 globally recognized CX thought leader and influencer 
• A co-founder opportunity with an attractive equity package (you OWN this company together with your co-founder(s).
• Depending on the monthly revenue and the initial funding, you can also pay yourself a small base salary, which is up to you and your co-founders to decide. The salary increases appropriately over time (with additional funding rounds and increasing revenue)
• The founding team you will build be a pan-African team working remotely
• Valuable support from peer co-founders and CEOs within the Niche Customer Experience Group