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About

Niche Customer Experience Group

Niche CX Group is Africa’s leading integrated customer experience (CX) management service and product provider. 

Founded in 2015, our unique suite of CX services and solutions are designed to offer professional and specialized consulting, training and digital assistance to small, medium and large organizations seeking to design and manage customer experiences that results in: 

Better customer personalization

Increased customer acquisition

Increased customer satisfaction and retention

Increased customer profitability

Improve the customer experience capabilities of their employees

Standardization of omnichannel and Omni customer experiences

Overall, our group of companies are designed to keep businesses in business by making customers happy.

Our Mission

To be the bridge that connects businesses to customers by making customers’ lives easier and increasing business profitability in Africa.

Our Vision

To grow businesses, one customer experience at a time across Africa using Africa-inspired frameworks, structures and methodologies.

Companies in Niche CX Group

01
Niche Customer
Experience Consultancy
02
Niche Institute of Customer
Experience & Innovation
03
Niche Digital Solutions
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Awards & Recognition

Our Methodology

Our approach to improving and managing customer experience increases customer profitability and boosts customer experience management capabilities of teams.

methodology

The Leadership Team

Our team at Niche Customer Experience Group consists of highly skilled consultants with diverse backgrounds. We leverage our collective expertise to offer insights and innovative solutions that elevate your business.

onome deBBie akwara

Founder and Partner, Pan Africa Operations

deBBie is an organizational transformation leader with 20+ years of experience in experience management across banking, technology, telecommunications, education, retail, healthcare, insurance, pensions, and more. 

A certified management consultant (CMC) and certified experience management professional (XMP) by the Qualtric XM Institute USA, she is a globally sought-after CX conference speaker, a 3-time Global CX playbook contributor, a 5-time author, and a 4-time top 100 global thought leader.

Alfred Yadua

Co-founder & CEO, Niche Digital Solutions

Alfred has a global technology footprint which spans Europe and Africa where he led and delivered large transformation initiatives. 

He has worked for a Big 4 and co-founded a startup that empowers micro businesses to drive economic growth. 

He is an advocate for using consulting models that deploy AI and Automation to immediately solve business problems.

Simisola Osinuga

Managing Partner, Niche CX Consulting Firm, Nigeria

Simisola is a CX strategist with 28+ years of experience driving customer success in banking, digital payments, and retail. 

A former GTBank executive, she pioneered service innovations and industry reforms. 

She is the Founder of CXExplore Consult and a board advisor, with executive training from Disney and Michigan Ross. 

Now, as Managing Partner at NICHE, she leads CX transformation across Africa.

Ntsholetsang Ikgopoleng

Managing Partner, Niche CX Consulting Firm, Botswana

Ntsho is a distinguished professional, weaving two decades of rich experience into the fabric of her career.

With a treasure trove of expertise in customer experience management, Ntsho has consistently led transformative initiatives that enhance client engagement and propel business success. 

Her profound grasp of customer satisfaction drivers, coupled with her adeptness in strategic data analysis, allows her to blend analytical acumen with practical insights, yielding exceptional results for clients throughout Africa’s vibrant landscapes.

We Are Your Trust CX Business Partners

Who We Are

We are a leading integrated customer experience (CX) management service and solution provider.

Our goal is to grow businesses one CX at a time by offering a unique suite of solutions that help identify, design & implement CX blueprints & strategies to improve CX, increase profitability, equip professionals to manage CX and finding the right CX digital solution.

What We Do

We specialize in;

  • CX diagnostics & audits
  • CX strategy and improvement design, implementation support and operations management
  • CX human resource management 
  • CX curriculum design and training
  • CX digital solutions consulting

Who We Serve

Our clients across various sectors (banking, retail, real estate, etc) are: 

  • small, medium, and large companies seeking to increase customer profitability and boost the CX management capabilities of their teams.
  • Individuals seeking CX training and globally recognized CX certifications
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SPEAKER/PANELIST PROFILE

Oluwatobi Kola-Sodipo

Founder, P31 Experience & Sandsiv Partner

Oluwatobi KS is a CX Academy-certified consultant and founder of P31 Experience. With global experience in hospitality and finance, she helps African businesses deliver people-first service. She’s the Nigerian partner for Sandsiv and a consultant at The Funke O Company, driving CX strategy, staff development, and guest experience transformation across industries.

SPEAKER/PANELIST PROFILE

Ivy Ikpeme-Mbakwem

Vice president,i-academy & CX LEAD Heirs Technologies

Ivy is VP of i-Academy and CX Lead at Heirs Technologies with 20+ years of experience across telecom, banking, capital markets, and tech. A certified trainer, ISO 9001 Lead Implementer, and John Maxwell Coach, she leads CX strategy, digital transformation, and user adoption. She’s also the author of A Bouquet From the Flames and a WimBiz mentor.

SPEAKER/PANELIST PROFILE

Virginie Nowak

Group chief, CX Officer- Access bank plc

Virginie is Group Chief Customer Experience Officer at Access Bank PLC, leading CX integration across African and global subsidiaries. With over 20 years’ experience across Europe, Asia, the US, and Nigeria, she is a certified CX expert known for delivering seamless, tech-enabled customer experiences. Her expertise spans luxury to mass-market segments, front and back-office operations, and setting CX visions in complex, multinational environments.

SPEAKER/PANELIST PROFILE

Oremeyi Akah

Chief Customer Officer, Interswitch

Oremeyi Akah is Chief Customer Success Officer at Interswitch, with over 20 years of experience in fintech, payments, and CX strategy across Africa. She leads customer experience transformation across multiple countries and is a board member of SHECAN Nigeria, co-founder of AfricanBuild Africa, and a certified e-payment trainer with an MBA from the University of Cambridge.

SPEAKER/PANELIST PROFILE

Adeyinka Adedokun

Managing Director & CEO, Avetium Consult Limited

Adeyinka Adedokun is the Founder and CEO of Avetium Consult, a leading business tech and outsourcing firm serving 200+ clients across Africa. With 30 years’ experience, including 14 at MTN Nigeria, he led major CX transformations. A PRINCE2-certified project manager with an MBA, he’s a key voice in Africa’s customer experience and digital evolution

SPEAKER/PANELIST PROFILE

onome deBBie akwara

Founder and Partner, Pan Africa Operations, Niche CX Consulting Firm

deBBie is an organizational transformation leader with 20+ years in experience management across multiple sectors. A Certified Management Consultant and XMP (Qualtrics XM Institute,USA), she’s a globally sought-after speaker, 5-time author, 3-time Global CX Playbook contributor, and 5-time Top 100 global thought leader in CX and beyond.

SPEAKER/PANELIST PROFILE

Simisola Osinuga

Managing Partner, Nigeria
Niche CX Consulting Firm

Simisola is the Managing Partner, Nigeria at Niche Customer Experience Consulting. With 28+ years in CX leadership across banking, payments, and retail, she’s a former GTBank executive, founder of CXExplore Consult, and board member at NICXI. Simisola brings global expertise, backed by executive training from Disney and Michigan Ross, driving innovation and customer success.

SPEAKER/PANELIST PROFILE

Paul Ehiagbonare

CHIEF DIGITAL OFFICER, ACCION MFB

Paul Ehiagbonare is a leader in Digital Transformation and Customer Experience. With 18+ years across telecoms, banking, fintech, and energy, he has driven innovation at 9PSB, Ikeja Electric, 9mobile, and Globacom. Paul holds an MBA, a Master’s in IT, and certifications from MIT, among others. He’s a multi-award-winning innovator shaping Africa’s digital future.