Niche Customer Experience Company – A Customer Experience Company

Boost Your Business with Proven,
Africa-Inspired Customer Experience (CX) Solutions

Practical Strategies. Real Results. Uniquely African.

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Best Selling Customer Experience Management Services

Our top CX services — trusted to boost satisfaction, loyalty, and business growth.

Talent Development

This service supports organizations to build capability and performance
through strategic training and development. From training needs
analysis to curriculum and content design, we offer a full suite of
services for workforce transformation.

Experience-First Transformation

A holistic transformation service focused on elevating brand, customer,
employee, product, and culture experiences. We help organizations
redesign their business around the people they serve and those who
serve them.

Customer Experience (CX) Pulse Check

This service evaluates the current state of your customer experience
across the organization. We audit, map, and re-engineer the customer
journey to improve satisfaction, efficiency, and loyalty.

Frontline Transformation

This service transforms customer service delivery across all
touchpoints. It follows the same improvement methodology as our CX
service but tailored for customer-facing support teams.

Design Thinking Lab

A full-cycle product/service development service from idea generation
to post-launch support. We ensure your product or service is designed
with the customer in mind and positioned for customer adoption,
satisfaction, and retention including operational excellence.

Consumer 360

Consumer360 is our flagship insight product. It helps brands uncover
and understand their customers’ behaviors, perceptions, motivations,
and needs. It combines real-time and business operations data,
ethnographic research, customer segmentation, and competitive
benchmarking to deliver actionable insights.

Why Choose Us

Partner with Us to Transform Your Customer Experience (CX) Strategy

We work side by side with your team to make customer experience better and grow your business.

We help you to:

Satisfy and Retain your Cusstomers

Keep more customers and turn them into loyal fans

Increase profitability with smarter CX approaches

Boost profits by making every customer interaction count

Build and Improve CX Knowledge and Skills

Build Customer Experience skills across your entire team — from junior staff to top executives

Identify the Right Digital Tools to Grow your CX Operations

Choose the right digital tools to make your customer experience consistent and scalable

Our Businesses

Niche Customer Experience (CX) Businesses

Niche Customer Experience Consulting Firm

Africa’s leading boutique customer experience (management) consulting firm.

Our goal is to grow businesses one CX at a time in Africa by offering a unique suite of services that help define, design and implement the CX blueprint, strategy and improvements to increase customer profitability.

Niche Institute of Customer Experience & Innovation

Africa’s leading institute is dedicated to customer management and innovation learning and development.

Our goal is to boost the product design & customer management capabilities of professionals while offering world-class learning and certification programs in various customer management disciplines and methodologies.

Niche Customer Experience Digital Solutions

With a focus on leveraging technology, Niche Digital Solutions is focused on digitizing customer experience to increase productivity and profitability.

Our goal is to help small, medium and large business find or build the right technology to take CX management efforts to the next level or digitalize their customer experience activities.

Customer Experience Management Competency Assessment

Do you know how proficient you are in Customer Experience Management?

Are you a novice, an advanced beginner, competent, proficient or an expert? FIND OUT!

Our Clients

Here are some of the amazing clients we’ve worked with on their journey to better service, loyalty, and growth.

Client Feedback & Testimonials

Real stories from businesses we’ve helped grow through better customer experience.

Niche Customer Experience (CX) Consulting Firm understood our requirements and excellently collated and presented all project reports.

deBBie’s zeal to make CX front and center of every company’s strategy is very infectious.

She has carved out a unique niche in the area of CX. I recommend her for what I call CX detection and alignment i.e. the ability to uncover and support the improvement of systems, processes and internal workings within organizations that hamper or promote the end experience of the customer.

She is very hands-on which is a further confirmation of her skill.

Where do I start? The training was a mind-blowing experience, the effect of which will stay with our organisation for a very long time.

The training shifted our paradigm from the usual traditional customer service to the reality of our time, giving us a real-time perspective on global expectations when it comes to customer service.

We are indeed very grateful for your time.

Long Live Niche! Long Live deBBie!

You went above and beyond expectations, especially on the mystery shopping and the summary of observations that highlighted areas of improvement for the company.

The training and methodology were unique and a great value-add to our customer service officers.

We hope to continue our partnership with your organization in the future.