Niche CX Consultancy
Niche Customer Consulting Firm
Africa’s leading boutique customer experience (management) consulting firm.
Our goal is to grow businesses one CX at a time in Africa by offering a unique suite of services that help define, design and implement the CX blueprint, strategy and improvements to increase customer profitability.
Our Suite of CX Consultancy Services
Customer Experience Measurement & Diagnostics
Understanding customers and their perception of products or services are critical to making them happy, designing experiences, getting a large share of their wallet and business growth.
At Niche, we partner with our clients to promote customer understanding through CX diagnostics done by;
- Assessing organization’s CX maturity level
- Researching and identifying levels of customer satisfaction and loyalty deployed via face-to-face, emails, text messages or telephone channels
- Auditing existing CX practices/activities
Do you need professional assistance with conducting CX diagnostics to identify the current state of CX or CX maturity?
CX Strategy, Improvement Design & Implementation
Leveraging insights gleaned from CX diagnostics, we partner with clients to design, implement and manage CX projects to increase customer acquisition, satisfaction, retention and loyalty in line with the Niche Customer Experience Management Competencies recommended for businesses in Africa i.e;
- Business goal understanding
- Stakeholder inclusion & alignment
- CX goal alignment
- CX design, implementation and measurement
- CEM institutionalization
- CX inspiration and maturity
- CX leadership
Do you need us to work with your team to implement customer insights gleaned from CX Diagnostics to improve your customer’s experience?
Customer Experience Human Resource Management
Empowering organizations with capabilities to elevate customer experience functions can be achieved through hiring the right CX professional as well as learning and development.
We offer;
- Competency-based testing recruitment services for CX managerial & executive vacancies
- Audit of CX management operations & performance management assistance
- CX management team setup services
- Open & implant CX and innovation courses.
Check out our CX Courses & Catalogue or contact us to help you design & implement a CX curriculum.
Our Clients
Here are some of the amazing clients we’ve worked with on their journey to better service, loyalty, and growth.
