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customer experience DIANOSTICS service
About CX Diagnostics Service
Understanding customers and their perception about products or services is critical to making them happy, designing experiences, getting a large share of their wallet and business growth.
At Niche, we partner with our clients to promote customer understanding through CX diagnostics done by;
- Assessing organization's CX maturity level
- Researching and identifying levels of customer satisfaction and loyalty deployed via face-to-face, emails, text messages or telephone channels
- Auditing existing CX practices/activities
We also help business design a customer strategy inspired by customer insights per sector.
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Do you need us to engage your customers and measure their satisfaction with your product/service as well as their loyalty?
Do you need professional assistance with designing a customer strategy?
customer experience design & implementation service
About CX Design & Implementation Service
Leveraging insights gleaned from CX diagnostics, we partner with clients to co-design and co-manage CX projects to increase customer acquisition, satisfaction, retention and loyalty in line with global best practice and customer experience management competencies i.e;
- Customer Experience Strategy
- Customer-Centric Culture
- Organizational Adoption and Accountability of Customer Centric Culture
- Customer Understanding Framework, Processes and Policies
- Experience Design Framework, Processes and Policies
- Customer Experience Metrics and Measurement
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Do you need us to work with your team to implement customer insights gleaned from CX Diagnostics to improve your customer's experience?
Do you need help implementing your customer strategy?
customer experience human resource management
About CX Human Resource Management
Empowering organizations with capabilities to elevate customer experience functions can be achieved through hiring the right CX professional as well as learning and development.
We offer;
- Competency based testing recruitment services to fill CX managerial and executive vacancies
- Open and implant courses for CX, customer-facing, product/service design and employee engagement [HR] staff as well as CX leadership courses via the Niche Learning Institute
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Do you need us to recruit and train your customer service, customer experience management, sales, marketing, service/product design staff as well as your management executives?
SOME OF OUR CLIENTS (CX PROJECTS, cx TRAININGS & cx EVENTS)
