Understanding customers and their perception about products or services is critical to making them happy, designing experiences, getting a large share of their wallet and business growth.
At Niche, we partner with our clients to promote customer understanding through CX diagnostics done by;
We also help business design a customer strategy inspired by customer insights per sector.
Do you need us to engage your customers and measure their satisfaction with your product/service as well as their loyalty?
Do you need professional assistance with designing a customer strategy?
Leveraging insights gleaned from CX diagnostics, we partner with clients to co-design and co-manage CX projects to increase customer acquisition, satisfaction, retention and loyalty in line with global best practice and customer experience management competencies i.e;
Do you need us to work with your team to implement customer insights gleaned from CX Diagnostics to improve your customer's experience?
Do you need help implementing your customer strategy?
Empowering organizations with capabilities to elevate customer experience functions can be achieved through hiring the right CX professional as well as learning and development.
Do you need us to recruit and train your customer service, customer experience management, sales, marketing, service/product design staff as well as your management executives?