Privacy Policy
Last Updated On 19-Aug-2025
Effective Date 19-Aug-2025

This Privacy Policy describes the policies of Niche Computer Experience Company, Block 1, Flat 4, First Floor, Lagos Homs, Ilupeju, Lagos State, Lagos 100252, Nigeria, email: hello@nichecx.com, phone: 0809 944 2880 on the collection, use and disclosure of your information that we collect when you use our website ( https://nichecx.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

  1. Information We Collect:

    We will collect and process the following personal information about you:

    1. Name
    2. Email
    3. Mobile
  2. How We Use Your Information:

    We will use the information that we collect about you for the following purposes:

    1. Marketing/ Promotional
    2. Creating user account
    3. Processing payment
    4. Support
    5. Administration info
    6. Manage user account

    If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

  3. Retention Of Your Information:

    We will retain your personal information with us for 90 days to 2 years after user terminate account or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

  4. Your Rights:

    Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at hello@nichecx.com. We will respond to your request in accordance with applicable law.

    You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at hello@nichecx.com.

    Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

  5. Cookies Etc.

    To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

  6. Security:

    The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

  7. Grievance / Data Protection Officer:

    If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Niche Computer Experience Company, Block 1, Flat 4, First Floor, Lagos Homs, Ilupeju, Lagos State, email: hello@nichecx.com. We will address your concerns in accordance with applicable law.

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SPEAKER/PANELIST PROFILE

Matthias Mogaji

CX Strategist, MTN Nigeria

Mathias Mogaji is a seasoned CX strategist with nearly a decade of experience across telecom, banking, and fintech. At MTN Nigeria, he leads the Closed-Loop Feedback function, transforming Voice of Customer insights into business decisions that exceed NPS targets. A certified Scrum Master, Mathias specializes in CX analytics, AI-powered feedback, and agile delivery, bridging strategy and execution to embed customer-centricity across operations.

SPEAKER/PANELIST PROFILE

Oluwatobi Kola-Sodipo

Founder, P31 Experience & Sandsiv Partner

Oluwatobi KS is a CX Academy-certified consultant and founder of P31 Experience. With global experience in hospitality and finance, she helps African businesses deliver people-first service. She’s the Nigerian partner for Sandsiv and a consultant at The Funke O Company, driving CX strategy, staff development, and guest experience transformation across industries.

SPEAKER/PANELIST PROFILE

Ivy Ikpeme-Mbakwem

Vice president,i-academy & CX LEAD Heirs Technologies

Ivy is VP of i-Academy and CX Lead at Heirs Technologies with 20+ years of experience across telecom, banking, capital markets, and tech. A certified trainer, ISO 9001 Lead Implementer, and John Maxwell Coach, she leads CX strategy, digital transformation, and user adoption. She’s also the author of A Bouquet From the Flames and a WimBiz mentor.

SPEAKER/PANELIST PROFILE

Virginie Nowak

Group chief, CX Officer- Access bank plc

Virginie is Group Chief Customer Experience Officer at Access Bank PLC, leading CX integration across African and global subsidiaries. With over 20 years’ experience across Europe, Asia, the US, and Nigeria, she is a certified CX expert known for delivering seamless, tech-enabled customer experiences. Her expertise spans luxury to mass-market segments, front and back-office operations, and setting CX visions in complex, multinational environments.

SPEAKER/PANELIST PROFILE

Oremeyi Akah

Chief Customer Officer, Interswitch

Oremeyi Akah is Chief Customer Success Officer at Interswitch, with over 20 years of experience in fintech, payments, and CX strategy across Africa. She leads customer experience transformation across multiple countries and is a board member of SHECAN Nigeria, co-founder of AfricanBuild Africa, and a certified e-payment trainer with an MBA from the University of Cambridge.

SPEAKER/PANELIST PROFILE

Adeyinka Adedokun

Managing Director & CEO, Avetium Consult Limited

Adeyinka Adedokun is the Founder and CEO of Avetium Consult, a leading business tech and outsourcing firm serving 200+ clients across Africa. With 30 years’ experience, including 14 at MTN Nigeria, he led major CX transformations. A PRINCE2-certified project manager with an MBA, he’s a key voice in Africa’s customer experience and digital evolution

SPEAKER/PANELIST PROFILE

onome deBBie akwara

Founder and Partner, Pan Africa Operations, Niche CX Consulting Firm

deBBie is an organizational transformation leader with 20+ years in experience management across multiple sectors. A Certified Management Consultant and XMP (Qualtrics XM Institute,USA), she’s a globally sought-after speaker, 5-time author, 3-time Global CX Playbook contributor, and 5-time Top 100 global thought leader in CX and beyond.

SPEAKER/PANELIST PROFILE

Simisola Osinuga

Managing Partner, Nigeria
Niche CX Consulting Firm

Simisola is the Managing Partner, Nigeria at Niche Customer Experience Consulting. With 28+ years in CX leadership across banking, payments, and retail, she’s a former GTBank executive, founder of CXExplore Consult, and board member at NICXI. Simisola brings global expertise, backed by executive training from Disney and Michigan Ross, driving innovation and customer success.

SPEAKER/PANELIST PROFILE

Paul Ehiagbonare

CHIEF DIGITAL OFFICER, ACCION MFB

Paul Ehiagbonare is a leader in Digital Transformation and Customer Experience. With 18+ years across telecoms, banking, fintech, and energy, he has driven innovation at 9PSB, Ikeja Electric, 9mobile, and Globacom. Paul holds an MBA, a Master’s in IT, and certifications from MIT, among others. He’s a multi-award-winning innovator shaping Africa’s digital future.