nichelogo-hdr
CX Africa Summit 2025
Find out More

About CX Africa Summit

The Customer Experience (CX) Africa Summit is a CX initiative of the Niche Customer Experience Group.

Niche Customer Experience Group is a leading customer management experience service, solution and training provider in Africa.

The Customer Experience (CX) Africa summit is an initiative designed to create more awareness about customer experience and the role it can play in transforming the business landscape in Africa.

It is a platform for business leaders, business managers, and business owners to connect, learn, evolve and transform while growing their businesses across Africa, one customer experience at a time.

Comprising of CX Africa awards, keynote speeches, lectures, panel discussions, free masterclasses, virtual networking opportunities, product/service exhibitions,
our connected goal is to help businesses increase their customer profitability through effective customer experience management.

The Customer Experience (CX) Africa Summit 2022 edition is scheduled to hold as an online conference from 5th to 7th July with a representation of speakers, panelists and masterclass instructors from across Northern Africa, Southern Africa, Western Africa, Eastern Africa, Eurpoe and America. The summit topics for 2023 will focus on the top 5 challenges businesses faced in 2022/23 and how customer experience, innovation and design thinking can be leveraged to address these challenges.

Save the Date

Register to attend any of the CX Africa Summit events i.e.

  • Free CX Masterclasses
  • CX Africa Awards
  • CX Conference
Register: 2023 CX Africa Summit

2022 CX Africa Summit: CX Africa Awards

A CSR initiative of Niche Customer Experience Group to recognize and celebrate customer experience (CX) improvement and innovation in Africa. There are 9 categories in the 22022 CX Africa Awards. The categories are:

  • Customers Choice Award
  • Employees Choice Award
  • African Culture Integration Award
  • Best Customer Support Award
  • Best Voice of Customer Program Award
  • Most Innovative Product/Service Award
  • Don Hales Next Generation CX Professional Award
  • Inspirational Leadership Award
  • Best Customer Loyalty Program Award

Previous CX Africa Summits

CX Africa Summit 2022 | Conference Speakers & Speakers

Adenike Ogunlesi

Founder & Chief Responsibility Officer, Ruff n Tumble

deBBie Akwara

Group CEO, Niche Customer Experience Group, Nigeria

Dasuki I. Arabi

Director General, Bureau of Public Service Reforms, Nigeria

Uloma Umeano

Chief Executive Officer, CentriCULTURE, Nigeria

Mandisa Makubalo

Managing Director, Unlimited Experiences, South Africa

Kojo Dougan

Senior Consultant, Kyrios Dougan Inc, Ghana

Oremeyi Akah

Chief Experience Officer, Interswitch Group, Nigeria

Omoshola Yusuf

Chief Information Officer at Halogen Group, Nigeria

Simisola Osinuga

CX Transformation Specialist, Afrissance, Nigeria

To Sponsor and/or Exhibit at CX Africa Summit 2022

Contact Us

CX Africa Summit 2022 | Four Free CX Masterclasses

Michael Brandt

Founder and Senior Consultant, CX-Excellence.com, Switzerland

Babatola Awe

Co-Founder and CEO, Revent Technologies, Nigeria

Chantel Botha

Managing Director and Founder, BrandLove Customer Experience, South Africa

Alex Mead

Executive Director of Customer Service Experience, GCC startup, Bahrain

CX West Africa Summit is now CX Africa Summit

The CX West Africa Summit is now the CX Africa Summit thus the different segments of the event will be; CX Africa Awards, CX Africa Conference and CX Africa Masterclasses

DATE: July 5th to 7th 2022 (ONLINE EVENT).

As this will be a FREE event, we will be publishing a CALL FOR QUALIFIED AFRICAN AND NON-AFRICAN PROFESSIONALS to volunteer as award judges, conference speakers & masterclass facilitators.

WATCH THIS SPACE FOR MORE DETAILS.

cx-africa-2021

CX West Africa Summit 2020

CX West Africa Summit 2019

What participants had to say about their experience at the maiden edition of the CX West Africa Summit 2019.

The 2020 edition holds Friday 10th July 2020. 

For participation and sponsorship inquiries, please call +2348099442880.

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
56
57
58
59
60
61
62
83
64
65
Facebook Instagram Linkedin X-twitter
logo-white
About .
Blog .
CX Africa Summit 2025 .
Consumer360 .
Design-Thinking Lab .
Frontline Transformation .
Experience-First Transformation .
Talent Development .
CX Pulse Check .
CX Job Board .
Niche CX Consultancy .
Niche Institute of CX .
Niche CX Digital Solutions
Copyright ®2025 Niche Customer Experience Consulting Firm - All Rights Reserved.

Download 2025 State of CX in Africa Report

CX-State-Africa-2025

State of CX in Africa Report out now

Click on the button below to download it.
Download Report

SPEAKER/PANELIST PROFILE

Matthias Mogaji

CX Strategist, MTN Nigeria

Mathias Mogaji is a seasoned CX strategist with nearly a decade of experience across telecom, banking, and fintech. At MTN Nigeria, he leads the Closed-Loop Feedback function, transforming Voice of Customer insights into business decisions that exceed NPS targets. A certified Scrum Master, Mathias specializes in CX analytics, AI-powered feedback, and agile delivery, bridging strategy and execution to embed customer-centricity across operations.

SPEAKER/PANELIST PROFILE

Oluwatobi Kola-Sodipo

Founder, P31 Experience & Sandsiv Partner

Oluwatobi KS is a CX Academy-certified consultant and founder of P31 Experience. With global experience in hospitality and finance, she helps African businesses deliver people-first service. She’s the Nigerian partner for Sandsiv and a consultant at The Funke O Company, driving CX strategy, staff development, and guest experience transformation across industries.

SPEAKER/PANELIST PROFILE

Ivy Ikpeme-Mbakwem

Vice president,i-academy & CX LEAD Heirs Technologies

Ivy is VP of i-Academy and CX Lead at Heirs Technologies with 20+ years of experience across telecom, banking, capital markets, and tech. A certified trainer, ISO 9001 Lead Implementer, and John Maxwell Coach, she leads CX strategy, digital transformation, and user adoption. She’s also the author of A Bouquet From the Flames and a WimBiz mentor.

SPEAKER/PANELIST PROFILE

Virginie Nowak

Group chief, CX Officer- Access bank plc

Virginie is Group Chief Customer Experience Officer at Access Bank PLC, leading CX integration across African and global subsidiaries. With over 20 years’ experience across Europe, Asia, the US, and Nigeria, she is a certified CX expert known for delivering seamless, tech-enabled customer experiences. Her expertise spans luxury to mass-market segments, front and back-office operations, and setting CX visions in complex, multinational environments.

SPEAKER/PANELIST PROFILE

Oremeyi Akah

Chief Customer Officer, Interswitch

Oremeyi Akah is Chief Customer Success Officer at Interswitch, with over 20 years of experience in fintech, payments, and CX strategy across Africa. She leads customer experience transformation across multiple countries and is a board member of SHECAN Nigeria, co-founder of AfricanBuild Africa, and a certified e-payment trainer with an MBA from the University of Cambridge.

SPEAKER/PANELIST PROFILE

Adeyinka Adedokun

Managing Director & CEO, Avetium Consult Limited

Adeyinka Adedokun is the Founder and CEO of Avetium Consult, a leading business tech and outsourcing firm serving 200+ clients across Africa. With 30 years’ experience, including 14 at MTN Nigeria, he led major CX transformations. A PRINCE2-certified project manager with an MBA, he’s a key voice in Africa’s customer experience and digital evolution

SPEAKER/PANELIST PROFILE

onome deBBie akwara

Founder and Partner, Pan Africa Operations, Niche CX Consulting Firm

deBBie is an organizational transformation leader with 20+ years in experience management across multiple sectors. A Certified Management Consultant and XMP (Qualtrics XM Institute,USA), she’s a globally sought-after speaker, 5-time author, 3-time Global CX Playbook contributor, and 5-time Top 100 global thought leader in CX and beyond.

SPEAKER/PANELIST PROFILE

Simisola Osinuga

Managing Partner, Nigeria
Niche CX Consulting Firm

Simisola is the Managing Partner, Nigeria at Niche Customer Experience Consulting. With 28+ years in CX leadership across banking, payments, and retail, she’s a former GTBank executive, founder of CXExplore Consult, and board member at NICXI. Simisola brings global expertise, backed by executive training from Disney and Michigan Ross, driving innovation and customer success.

SPEAKER/PANELIST PROFILE

Paul Ehiagbonare

CHIEF DIGITAL OFFICER, ACCION MFB

Paul Ehiagbonare is a leader in Digital Transformation and Customer Experience. With 18+ years across telecoms, banking, fintech, and energy, he has driven innovation at 9PSB, Ikeja Electric, 9mobile, and Globacom. Paul holds an MBA, a Master’s in IT, and certifications from MIT, among others. He’s a multi-award-winning innovator shaping Africa’s digital future.