Welcome to CX Africa Summit 2025

Reimagining Customer Experience in Africa: Insights, Innovation & Impact.

Join one of Africa’s most influential gathering of CX professionals, business leaders, and innovators as we shape the future of customer experience on the continent.

Now in its 6th edition, the CX Africa Summit brings together top minds across sectors to explore the evolving needs of African customers; powered by real data, practical insights, and human-centered innovation.

Hosted by Niche Customer Experience Group, this year’s summit will feature:

• Keynote sessions from CX leaders across Africa
• Live panel discussions and success stories from top brands
• The official launch of the State of CX in Africa 2024/25 Report—Africa’s most comprehensive CX research study

Whether you’re leading strategy, building service teams, or innovating customer journeys, CX Africa Summit 2025 is your opportunity to learn, connect, and lead.