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6th Edition

CX AFRICA
SUMMIT
2025

Connecting Africa through Customer Experience (CX) & Innovation

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More about the Summit
Location. Dates. Time

Location

Lagos, Nigeria

Dates

July 7 – 11, 2025

Time

9am – 1pm

Days
Hours
Minutes
Seconds

YOUR

SPEAKERS

Paul Ehiagbonare

Chief Digital Officer, Accion MFB

Speaker Profile

onome deBBie akwara

Founder & Partner, Niche CX Consulting

Speaker Profile

Simisola Osinuga

Managing Partner, Niche CX Consulting

Speaker Profile

Ivy Ikpeme-Mbakwem

VP I-Academy & CX Lead,Heirs Tech

Speaker Profile

Virginie Nowak

Group Chief CX , Access Bank PLC

Speaker Profile

Adeyinka Adedokun

MD & CEO, Avetium Consults Ltd

Speaker Profile

Oremeyi Akah

Chief Customer Officer, Interswitch

Speaker Profile

Oluwatobi Kola-Sodipo

Founder, P31 Experience & Sandsiv Partner

Speaker Profile

Matthias Mogaji

CX Strategist, MTN Nigeria

Speaker Profile

EVENT LINEUP

Lagos, Nigeria | Virtual

VIRTUAL LEARNING WEEK

JULY 7 – 11, 2025

MAIN CONFERENCE – HYBRID

JULY 10, 2025 | 9AM TO 1PM

Register to Attend
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FOR MORE INFO

Email

hello@nichecx.com

Phone

+234 802 324 5490

Conference Highlights

Keynote Sessions

State of CX in Africa 2024/25

Deep dive into customer expectations, pain points & industry benchmarks.

Digital CX in Africa

Solutions for designing seamless, mobile-first, human-centered experiences.

From Inside Out

How employee experience and company culture shape CX.

CX as a Growth Engine

Proving ROI and building a business case for CX investment.

Panel Discussions

Trends Driving African CX

Data-backed insights and market shifts.

African CX Case Studies

Brands sharing their CX transformation stories.

About the Summit

Welcome to CX Africa Summit 2025

Reimagining Customer Experience in Africa: Insights, Innovation & Impact.

Join one of Africa’s most influential gathering of CX professionals, business leaders, and innovators as we shape the future of customer experience on the continent.

Now in its 6th edition, the CX Africa Summit brings together top minds across sectors to explore the evolving needs of African customers; powered by real data, practical insights, and human-centered innovation.

Hosted by Niche Customer Experience Group, this year’s summit will feature:

  • Keynote sessions from CX leaders across Africa
  • Live panel discussions and success stories from top brands
  • The official launch of the State of CX in Africa 2024/25 Report—Africa’s most comprehensive CX research study

 

Whether you’re leading strategy, building service teams, or innovating customer journeys, CX Africa Summit 2025 is your opportunity to learn, connect, and lead.

Ready to be part of the movement?

Register Now
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SPEAKER/PANELIST PROFILE

Paul Ehiagbonare

CHIEF DIGITAL OFFICER, ACCION MFB

Paul Ehiagbonare is a leader in Digital Transformation and Customer Experience. With 18+ years across telecoms, banking, fintech, and energy, he has driven innovation at 9PSB, Ikeja Electric, 9mobile, and Globacom. Paul holds an MBA, a Master’s in IT, and certifications from MIT, among others. He’s a multi-award-winning innovator shaping Africa’s digital future.

SPEAKER/PANELIST PROFILE

onome deBBie akwara

Founder and Partner, Pan Africa Operations, Niche CX Consulting Firm

deBBie is an organizational transformation leader with 20+ years in experience management across multiple sectors. A Certified Management Consultant and XMP (Qualtrics XM Institute,USA), she’s a globally sought-after speaker, 5-time author, 3-time Global CX Playbook contributor, and 5-time Top 100 global thought leader in CX and beyond.

SPEAKER/PANELIST PROFILE

Simisola Osinuga

Managing Partner, Nigeria
Niche CX Consulting Firm

Simisola is the Managing Partner, Nigeria at Niche Customer Experience Consulting. With 28+ years in CX leadership across banking, payments, and retail, she’s a former GTBank executive, founder of CXExplore Consult, and board member at NICXI. Simisola brings global expertise, backed by executive training from Disney and Michigan Ross, driving innovation and customer success.

SPEAKER/PANELIST PROFILE

Ivy Ikpeme-Mbakwem

Vice president,i-academy & CX LEAD Heirs Technologies

Ivy is VP of i-Academy and CX Lead at Heirs Technologies with 20+ years of experience across telecom, banking, capital markets, and tech. A certified trainer, ISO 9001 Lead Implementer, and John Maxwell Coach, she leads CX strategy, digital transformation, and user adoption. She’s also the author of A Bouquet From the Flames and a WimBiz mentor.

SPEAKER/PANELIST PROFILE

Virginie Nowak

Group chief, CX Officer- Access bank plc

Virginie is Group Chief Customer Experience Officer at Access Bank PLC, leading CX integration across African and global subsidiaries. With over 20 years’ experience across Europe, Asia, the US, and Nigeria, she is a certified CX expert known for delivering seamless, tech-enabled customer experiences. Her expertise spans luxury to mass-market segments, front and back-office operations, and setting CX visions in complex, multinational environments.

SPEAKER/PANELIST PROFILE

Adeyinka Adedokun

Managing Director & CEO, Avetium Consult Limited

Adeyinka Adedokun is the Founder and CEO of Avetium Consult, a leading business tech and outsourcing firm serving 200+ clients across Africa. With 30 years’ experience, including 14 at MTN Nigeria, he led major CX transformations. A PRINCE2-certified project manager with an MBA, he’s a key voice in Africa’s customer experience and digital evolution

SPEAKER/PANELIST PROFILE

Oremeyi Akah

Chief Customer Officer, Interswitch

Oremeyi Akah is Chief Customer Success Officer at Interswitch, with over 20 years of experience in fintech, payments, and CX strategy across Africa. She leads customer experience transformation across multiple countries and is a board member of SHECAN Nigeria, co-founder of AfricanBuild Africa, and a certified e-payment trainer with an MBA from the University of Cambridge.

SPEAKER/PANELIST PROFILE

Oluwatobi Kola-Sodipo

Founder, P31 Experience & Sandsiv Partner

Oluwatobi KS is a CX Academy-certified consultant and founder of P31 Experience. With global experience in hospitality and finance, she helps African businesses deliver people-first service. She’s the Nigerian partner for Sandsiv and a consultant at The Funke O Company, driving CX strategy, staff development, and guest experience transformation across industries.

SPEAKER/PANELIST PROFILE

Matthias Mogaji

CX Strategist, MTN Nigeria

Mathias Mogaji is a seasoned CX strategist with nearly a decade of experience across telecom, banking, and fintech. At MTN Nigeria, he leads the Closed-Loop Feedback function, transforming Voice of Customer insights into business decisions that exceed NPS targets. A certified Scrum Master, Mathias specializes in CX analytics, AI-powered feedback, and agile delivery, bridging strategy and execution to embed customer-centricity across operations.

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