Customer Experience (CX) Pulse Check
About
This service evaluates the current state of your customer experience across the organization. We audit, map, and re-engineer the customer journey to improve satisfaction, efficiency, and loyalty.
Benefits for Businesses
- Identify and close experience gaps
- Prioritize quick wins and long-term solutions
- Enhance operational and emotional engagement
- Increase NPS and customer retention
What the Service Covers
- Customer & business action mapping
- Touchpoint, system, and process audit
- CX blueprint design
- Journey mapping (current state)
- CX improvement strategy and roadmap
- Execution support and ROI tracking
Delivery Format & Duration
- In-person journey audits
- Virtual co-creation workshops
- Improvement toolkit handover
