CX West Africa Awards 2021

---

Award is given in honour of one of the visionaries of the CX West Africa Awards late Don Hales.

This award is aimed at recognizing the efforts of a young and upcoming customer experience (CX) practitioner who are in his/her own way is contributing to the practice of CX through blogs, books, articles, training, social media, etc

This award will be given to an SME and large corporation that provides exceptional customer support leading to high satisfaction whenever customers contact the business. 

It is a very responsive business, willing to go the extra mile and is constantly finding innovative ways to make customers happy.

This award is given to a customer experience professional that has exemplified the NICHE customer experience management competencies leading to increased customer profitability and customer experience maturity. 

The competencies are; Understanding of business goal, stakeholder inclusion & organizational alignment, CX design, implementation & measurement, CEM institutionalization, CX inspiration & maturity and 

CX leadership & capacity building 

This award is given to companies that demonstrate how they collect and use customer feedback to improve customer experience and increase profitability. 

Companies will be required to show as proof; the process of listening to customers (i.e. getting customer feedback), samples of feedback received from customers, how the feedback was used,  processes and tools in place to listen to customers and how they have created governance and structure around customer listening

This award is given to companies that launched innovative products both for SMEs and large corporations that make customers’ lives easier.

The SMEs or large corporations will be required to show; how they looked to the market to identify a need, how they researched the customer’s need, how they designed and tested the prototype, proof of customer success stories validating the need for the product.

This award is given to individuals in middle management, senior management and executive management positions that have demonstrated exemplary commitment to making customers’ lives easy, driving customer-centricity in their companies and providing CX or CX-impacting education within & outside Africa. 

This category is strictly by nomination and not an application.