Sign up for a FREE Customer Experience (CX) Maturity Assessment!!!
Sign up for a FREE Customer Experience (CX) Maturity Assessment!!!
This program is designed for levels 3 to 5 employees (supervisors and unit managers) within an organization responsible for retail outlets, customer service teams, sales teams, marketing teams, operations teams, IT teams as well as customer experience managers.
Objective
The program is an 8-module customer experience (CX) certification course that will equip participants with a deep theoretical, and practical understanding of the required knowledge and skills they need to manage customer experience in their organizations or as it relates to their current roles.
Program Outline
Each module is designed to give participants an understanding of;
Program Requirements
Interested participants must be levels 2 - 4 employees in their organizations serving as supervisors or business unit managers in customer service, customer experience, sales, marketing, operations, information technology (IT), and product/service design.
Duration: 4 weeks of 20 to 40 learning hours (self-paced and live virtual classes). The live virtual classes hold on Saturdays from 10 am WAT.
Methodology: Lectures, video presentations, roleplay, case reviews, practical sessions and team performance review (capstone project)
Delivery Channel: Online only (in-person group sessions available on request)
Fee: €650
Early Bird Fee: 40% off (ends 15th January)
**Fees are VAT exclusive and subject to changes in exchange rate**
The CCEM is certified by the European Professional Certification Agency (EPCA) which means all certificates will be issued by the EPCA.
The next cohort starts February 8th, 2021.
The organization of the content is great. The allocated time is perfect. Practical sessions brought the knowledge acquired to LIVE!
This course is a very practical course for CX professionals which will equip them with requisite knowledge and skill for carrying out CX activities. It was a very practical, brain-stimulating and a totally beautiful learning experience for me. A training worthwhile, simply put!
I found the application of theory to practice very useful. The course was very engaging. I am now more aware of how customer experience can be implemented in an organization.
It shed more light on what is expected of me as a CX personnel and team lead. The reason why things should be done in a certain way and the importance of customer journey mapping, feedback management amongst others.
The course has entirely changed my perception of CX and has also built me to a better professional level of the business. Simply transformational.
I found this training very useful. I honestly didn’t know some basic CX stuff like CJM and the importance of creating a persona. The Customer Feedback Management Module was another good one for me. I’m more equipped with the right information to hand-hold my organization towards improving our CX.
It teaches you more than just managing customers. You learn about key CX considerations like leadership, feedback management, data analysis, etc. The hands-on practice and experiences from CX professionals were also very good.
It has been an eye-opener into the world of CX and what I can achieve by being a member of this industry. The training is perfect. I particularly like the hands-on part of the training.
This program is designed for levels 6 and above employees heads, group heads, directors, vice presidents, etc) within an organization responsible for retail teams, corporate teams, enterprise teams, customer service teams, sales teams, marketing teams, operations teams, IT teams as well as customer experience management.
Program Objective
The program is an 8-module customer experience (CX) certification course that will equip participants with a deep theoretical, and practical understanding of the required knowledge and skills they need to lead customer experience transformation and success in their organizations or as it relates to their current roles.
Program Outline
Each module is designed to give participants a deep theoretical and practical understanding of;
Program Requirements
Interested participants must be levels 6 and above employees in their organizations serving as heads, group heads, directors, vice presidents, etc within an organization and responsible for retail teams, corporate teams, enterprise teams, customer service teams, sales teams, marketing teams, operations teams, product/service design teams, IT teams as well as customer experience management.
Duration:
8 weeks of 40 - 60 learning hours (self-paced and live virtual classes). The live virtual classes hold on Saturdays from 10 am WAT.
Methodology: Lectures, videos, video presentations, roleplay, case reviews, practical sessions and team performance review (capstone project)
Delivery Channel: Online only (in-person group sessions available on request)
Fee: €1300
Early Bird Fee: 40% off (ends 15th January)
**Fees are VAT exclusive and subject to changes in exchange rate**
The CCEP is certified by the European Professional Certification Agency (EPCA) which means all certificates will be issued by the EPCA.
The first cohort is scheduled to commence on February 8th, 2021.
This program is designed for customer service and customer experience consultants and service providers seeking a best-practice and Africa-specific approach to helping businesses attract customers, satisfy customers, retain customers and improve the customer service/experience management capabilities of business teams.
Program Objective
The program is an 8-module customer experience (CX) certification course that will equip participants with a deep theoretical, and practical understanding of the required knowledge and skills they need to lead customer experience transformation and success in their organizations or as it relates to their current roles.
Program Outline
Each module is designed to give participants a deep theoretical and practical understanding of;
Program Requirements
Interested participants must be customer service or customer experience consultants and proficient in levels 1 and 2 customer experience certifications at the institute. Interested participants will be assessed before certified suitable to participate in the certification course.
Duration
12 weeks of 60 - 80 learning hours (self-paced and live virtual classes). The live virtual classes hold on Saturdays from 10 am WAT.
Methodology
Lectures, video presentations, role play, case reviews, practical sessions, and team performance review (capstone project)
Delivery Channel: Online only (in-person group sessions available on request)
Fee: €1950
Early Bird Fee: 40%off (ends 15th January)
**Fees are VAT exclusive and subject to changes in exchange rate**
The CCEPR is certified by the European Professional Certification Agency (EPCA) which means all certificates will be issued by the EPCA.
The first cohort is scheduled to commence on February 8th, 2021.
Courtesy of VFD Microfinance Bank, student loans are now available for CX Certifications. Terms & Conditions apply.
Yes, the CCEM, CCEP, and CCEPR CX certifications are globally recognized as certificates are issued by the European Professional Certification Agency (EPCA) in partnership with the Institute of Customer Management, London. Certificates issued by the EPCA are recognized worldwide.
The CCEM, CCEP, and CCEPR certifications are open to business supervisors, business managers, business leaders, business owners, and consultants across Africa.
The CCEM, CCEP, and CCEPR certifications are designed for supervisors/managers, business leaders (senior managers & above) and business owners respectively
The CCEM program runs for 4 weeks, the CCEP program runs for 8 weeks and the CCEPR runs for 8 weeks
Yes, the CCEM, CCEP, and CCEPR certification programs are 100% online programs i.e. live classes
No. If you fail the final exams, you will eligible to resit the exam at no additional cost subject to a zero % increase in cost of the program. If however, you fail the exam the second time, you will be required to repeat the program and pay the full fees
Yes. The CCEM, CCEP, and CCEPR are lifetime certifications. However, we encourage all certified professionals to aspire to the next level of the trio of certification programs within a 2 - 5 year period or as changes in job roles and responsibilities required additional knowledge or skill in customer experience (CX). At the minimum, CCEM and CCEPR professionals should aspire to levels 2 and 3 respectively post 2 years of being certified
The cost of the CCEM, CCEP and CCEPR CX certifications cost €650, €1300 and €1950 respectively. 40% early bird discount available for all certifications.
The CCEM, CCEP, and CCEPR certification program faculty is made up of business leaders and business owners (within & outside Africa) in related roles ie sales, marketing, CX, customer service, operations, and IT. They will feature as both faculty members and guest facilitators to share real-life cases that apply to each module of the program.
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