deBBie akwara, CEO, Niche CX Group
This customer experience training and certification program is designed for entry-level employees in customer-facing roles i.e. sales, customer service, customer support, customer relationship management and customer success.
Objective
The program is a 9-module customer experience (CX) certification course that will equip participants with the required knowledge and skills they need to deliver great customer service experiences across various touchpoints/channels in an organization to increase customer acquisition, customer satisfaction and customer retention.
Program Outline
Each module is designed to give participants an understanding of;
Program Requirements
Interested participants must be levels 1 - 2 employees in their organizations serving as officers, executives, agents or representatives in customer-facing roles i.e. sales, customer service, customer support, customer relationship management and customer success.
Duration: 8 learning hours (self-paced classes) and can be accessed anytime at the Niche Institute of CX and Innovation ONLINE.
Methodology: Lectures, video presentations and self-appraisal sessions.
Delivery Channel: Online only (in-person group sessions available on request)
Course Fee: $109 (exclusive of tax)
All fees above are tax exclusive.
This customer experience training and certification program is designed for levels 3 to 5 employees (supervisors and unit managers) within an organization responsible for retail outlets, customer service teams, sales teams, marketing teams, operations teams, IT teams as well as customer experience managers.
Objective
The program is an 8-module customer experience (CX) certification course that will equip participants with a deep theoretical, and practical understanding of the required knowledge and skills they need to manage customer experience in their organizations or as it relates to their current roles.
Program Outline
Each module is designed to give participants an understanding of;
Program Requirements
Interested participants must be levels 3 - 5 employees in their organizations serving as supervisors or business unit managers in customer service, customer experience, sales, marketing, operations, information technology (IT), and product/service design.
Duration: 4 - 8 weeks of 20 learning hours (self-paced classes and live Q&A session). The kick-off live class holds the Friday or Saturday before cohort commencement from 12 noon WAT.
Methodology: Lectures, video presentations, roleplay, case reviews, practical sessions and team performance review (capstone project)
Delivery Channel: Online only (in-person group sessions available on request)
Course Fee: $321.72 (exclusive of tax)
Please note that the fees are VAT and transaction charge exclusive. They are also subject to changes in the exchange rate
A NEW COHORT COMMENCES EVERY QUARTER AND THE NEXT COHORT BEGINS 27TH FEBRUARY 2023.
The organization of the content is great. The allocated time is perfect. Practical sessions brought the knowledge acquired to LIVE!
This course is a very practical course for CX professionals which will equip them with requisite knowledge and skill for carrying out CX activities. It was a very practical, brain-stimulating and a totally beautiful learning experience for me. A training worthwhile, simply put!
I found the application of theory to practice very useful. The course was very engaging. I am now more aware of how customer experience can be implemented in an organization.
It shed more light on what is expected of me as a CX personnel and team lead. The reason why things should be done in a certain way and the importance of customer journey mapping, feedback management amongst others.
The course has entirely changed my perception of CX and has also built me to a better professional level of the business. Simply transformational.
I found this training very useful. I honestly didn’t know some basic CX stuff like CJM and the importance of creating a persona. The Customer Feedback Management Module was another good one for me. I’m more equipped with the right information to hand-hold my organization towards improving our CX.
This customer experience training and certification program is designed for levels 6 and above employees heads, group heads, directors, vice presidents, etc) within an organization responsible for retail teams, corporate teams, enterprise teams, customer service teams, sales teams, marketing teams, operations teams, IT teams as well as customer experience management.
Program Objective
The program is an 8-module customer experience (CX) certification course that will equip participants with a deep theoretical, and practical understanding of the required knowledge and skills they need to lead customer experience transformation and success in their organizations or as it relates to their current roles.
Program Outline
Each module is designed to give participants a deep theoretical and practical understanding of;
Program Requirements
Interested participants must be levels 6 and above employees in their organizations serving as heads, group heads, directors, vice presidents, etc within an organization and responsible for retail teams, corporate teams, enterprise teams, customer service teams, sales teams, marketing teams, operations teams, product/service design teams, IT teams as well as customer experience management.
Duration:
5 - 8 weeks of 25 learning hours (self-paced classes and live Q&A sessions). The kick-off live class holds the Friday or Saturday before cohort commencement from noon WAT.
Methodology: Lectures, videos, video presentations, roleplay, case reviews, practical sessions and team performance review (capstone project)
Delivery Channel: Online only (in-person group sessions available on request)
Course Fee: $428.20 (exclusive of tax)
Please note that the fees are VAT and transaction charge exclusive. They are also subject to changes in the exchange rate
A NEW COHORT COMMENCES EVERY QUARTER AND THE NEXT COHORT BEGINS ON THE 27TH OF FEBRUARY, 2023.
This customer experience training and certification program is designed for customer service and customer experience consultants and service providers seeking a best-practice and Africa-specific approach to helping businesses attract customers, satisfy customers, retain customers and improve the customer service/experience management capabilities of business teams.
Program Objective
The program is an 8-module customer experience (CX) certification course that will equip participants with a deep theoretical, and practical understanding of the required knowledge and skills they need to lead customer experience transformation and success in their organizations or as it relates to their current roles.
Program Outline
Each module is designed to give participants a deep theoretical and practical understanding of;
Program Requirements
Interested participants must be customer service or customer experience consultants and proficient in levels 1 and 2 customer experience certifications at the institute. Interested participants will be assessed before being certified suitable to participate in the certification course.
Duration
16 - 19 weeks of 50 learning hours (self-paced classes and live Q&A sessions). The kick-off live class holds the Friday or Saturday before cohort commencement from noon WAT.
Methodology
Lectures, video presentations, role play, case reviews, practical sessions, and team performance review (capstone project)
Delivery Channel: Online only (in-person group sessions available on request)
Course Fee: $855.58 (exclusive of tax)
Please note that the fees are VAT and transaction charge exclusive. They are also subject to changes in the exchange rate
A NEW COHORT COMMENCES EVERY QUARTER AND THE NEXT COHORT BEGINS ON THE 27TH OF FEBRUARY, 2023.
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Did you know that customer experience (CX) management is a 2023 top 10 surging business skill ranked by increase in consumption? (Source: Udemy).
Position yourself for CX career success by boosting your CX knowledge and skills as you grow in your career.